Amber Umar

As a dedicated and enthusiastic professional with experience in both call center operations and teaching, I am eager to bring my strong communication skills and passion for helping others to your team. I thrive in dynamic environments and am committed to delivering exceptional service while fostering a positive learning atmosphere. Joining your organization would allow me to contribute my expertise and grow alongside a team that values excellence and collaboration.

Call Center Agent at Self Employed (2023-08 – 2023-12)

• Provided inbound and outbound customer support services for clients within the health insurance industry.
• Handled customer inquiries, complaints, and service requests through phone, email, and chat channels.
• Met client-specific performance metrics, including response times, call quality, and customer satisfaction targets.
• Developed strong relationships with clients by providing reliable and professional customer support services.
• Maintained confidentiality and complied with data protection and privacy requirements.

Teacher at Suffah Grammer High School (2021-01 – 2023-04)

• Maintained the class register on a daily basis and monitored student attendance and punctuality to ensure accurate records.
• Organized and managed the classroom environment, including seating arrangements, cleanliness, educational displays, and learning resources.
• Established and reviewed class objectives each term, encouraging and motivating students to achieve their academic and personal goals.
• Ensured students adhered to classroom policies and expectations, applying disciplinary procedures fairly, consistently, and constructively.
• Prepared periodic classroom performance reports, highlighting key strengths, areas for improvement, and recommended action plans to support student development.

B.com – University of the Punjab (2016 – 2018)

I.com – Lahore Board (2013 – 2015)

Matric in Science in Science – Lahore Board (2011 – 2013)