Client Service & Sales Executive - AINIT – Immigration Consultancy Services - Karachi
(2025-02 - 2025-12)
Followed up with client leads generated by the system, consulting them on immigration process queries and quotations, converting leads into agreements and setting appointments for further processing.
- Client Relationship Builder: Proactively established and nurtured strong relationships with prospective clients interested in immigration services.
- Customized Solution Provider: Conducted needs assessments and developed tailored proposals outlining AINIT's immigration service offerings.
- Effective Negotiator: Skillfully negotiated the terms and conditions of service agreements to secure new clients.
- Proposal Developer & Presenter: Created clear and compelling proposals and effectively presented them to potential clients.
- Focus on Client Satisfaction: Demonstrated a commitment to understanding client needs and ensuring a positive experience throughout their immigration journey.
Customer Service Executive & Advisor - AG Autos - Karachi
(2019-06 - 2024-10)
- Improved customer satisfaction by guiding and motivating team members to enhance service quality and overall productivity.
- Provided timely follow-ups with customers regarding scheduled car maintenance intervals to ensure smooth service experiences.
- Handled retail sales of automobile parts, engine oils and essential car accessories contributing to higher revenue.
- Advised customers on appropriate maintenance solutions, service packages and vehicle care recommendations.
- Coordinated with the workshop team to ensure accurate service delivery and customer issue resolution.
Customer Service Wizard - Tohfay.com
(2017-11 - 2019-04)
- Handled customer inquiries and concerns regarding products and services, ensuring quick and effective resolution.
- Identified customer needs and recommended suitable products, contributing to increased sales.
- Provided personalized support to enhance user experience and maintain high customer satisfaction levels.
- Collaborated with internal teams to resolve issues, fulfill orders and ensure timely delivery.
- Maintained accurate records of customer interactions, complaints and solutions to improve service efficiency.
Admin & HR - The Educators School
(2016-08 - 2017-11)
- Supported human resources operations including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements.
Assistant Manager – Marketing & Events - Htv Tv Channel
(2015-05 - 2016-06)
- Supported the development and execution of marketing strategies and event planning to promote the channel's brand, shows and initiatives.
- Assisted in organizing on-ground events, promotional activities and brand activations to increase audience engagement.
- Coordinated with production, creative and PR teams to ensure consistent messaging across all marketing initiatives.
Client Service Manager - Spark Communication BTL Activation
(2012-04 - 2014-12)
- Encouraged creative thinking, problem solving and empowerment within the facility management group to improve morale and teamwork.
- Prepared and presented quotations and proposals to clients regarding on-ground activations.
Proprietor - Creative Fashion, Garments Manufacturer & Stockist
(2004-01 - 2011-12)
- Managed utilization and dispensing of leftover stock to international and local buyers.
Sales Marketing Officer - International Marketing Management
(1999-12 - 2003-11)
- Developed and executed sales plans for nutritional and medical products, targeting doctors, pharmacists and drug stores.
