Amg

With over a decade of progressive experience in customer service, sales, and client relationship management across the automotive, e-commerce, and immigration consultancy sectors, confident in ability to contribute effectively to a team from day one. Demonstrates strong communication, negotiation, and organizational skills, along with hands-on proficiency in CRM tools, Microsoft Office, and case documentation.

Client Service & Sales Executive - AINIT – Immigration Consultancy Services - Karachi

(2025-02 - 2025-12)

Followed up with client leads generated by the system, consulting them on immigration process queries and quotations, converting leads into agreements and setting appointments for further processing.

• Client Relationship Builder: Proactively established and nurtured strong relationships with prospective clients interested in immigration services.
• Customized Solution Provider: Conducted needs assessments and developed tailored proposals outlining AINIT's immigration service offerings.
• Effective Negotiator: Skillfully negotiated the terms and conditions of service agreements to secure new clients.
• Proposal Developer & Presenter: Created clear and compelling proposals and effectively presented them to potential clients.
• Focus on Client Satisfaction: Demonstrated a commitment to understanding client needs and ensuring a positive experience throughout their immigration journey.

Customer Service Executive & Advisor - AG Autos - Karachi

(2019-06 - 2024-10)

• Improved customer satisfaction by guiding and motivating team members to enhance service quality and overall productivity.
• Provided timely follow-ups with customers regarding scheduled car maintenance intervals to ensure smooth service experiences.
• Handled retail sales of automobile parts, engine oils and essential car accessories contributing to higher revenue.
• Advised customers on appropriate maintenance solutions, service packages and vehicle care recommendations.
• Coordinated with the workshop team to ensure accurate service delivery and customer issue resolution.

Customer Service Wizard - Tohfay.com

(2017-11 - 2019-04)

• Handled customer inquiries and concerns regarding products and services, ensuring quick and effective resolution.
• Identified customer needs and recommended suitable products, contributing to increased sales.
• Provided personalized support to enhance user experience and maintain high customer satisfaction levels.
• Collaborated with internal teams to resolve issues, fulfill orders and ensure timely delivery.
• Maintained accurate records of customer interactions, complaints and solutions to improve service efficiency.

Admin & HR - The Educators School

(2016-08 - 2017-11)

• Supported human resources operations including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements.

Assistant Manager – Marketing & Events - Htv Tv Channel

(2015-05 - 2016-06)

• Supported the development and execution of marketing strategies and event planning to promote the channel's brand, shows and initiatives.
• Assisted in organizing on-ground events, promotional activities and brand activations to increase audience engagement.
• Coordinated with production, creative and PR teams to ensure consistent messaging across all marketing initiatives.

Client Service Manager - Spark Communication BTL Activation

(2012-04 - 2014-12)

• Encouraged creative thinking, problem solving and empowerment within the facility management group to improve morale and teamwork.
• Prepared and presented quotations and proposals to clients regarding on-ground activations.

Proprietor - Creative Fashion, Garments Manufacturer & Stockist

(2004-01 - 2011-12)

• Managed utilization and dispensing of leftover stock to international and local buyers.

Sales Marketing Officer - International Marketing Management

(1999-12 - 2003-11)

• Developed and executed sales plans for nutritional and medical products, targeting doctors, pharmacists and drug stores.

BBA Honours - Business Administration - Staffordshire University