Aml Adel

Administrative Coordinator with 8 years of experience spanning administrative support, tender and proposal preparation, and customer relationship management across real estate, tourism investment, and IT/communications companies. Skilled in preparing technical and financial proposals, coordinating executive documentation under tight deadlines, and leveraging AI productivity tools to streamline day-to-day operations. Known for reliability, strong problem-solving, and a professional, detail-oriented approach to office and client-facing work.

Administrator - Mobtaker Company for Training and Institutional Development

(2026-01)

• Drafted technical and financial proposals for tenders from UAE companies seeking institutional development services, ensuring accuracy and on-time submission.
• Researched and identified new prospective companies in the UAE on a daily basis, distributing the company's marketing plan to expand outreach.
• Coordinated marketing email campaigns to UAE authorities and companies interested in institutional development.
• Leveraged AI productivity tools to accelerate document preparation and formatting, increasing daily output while maintaining accuracy.
• Streamlined urgent Word and Excel files on short notice from management, consistently delivering polished documents in time for critical meetings.

Technical Support and Customer Service for the Website - Al-Madar Information Technology Company (Saudi Arabia) - Remote

(2020-09 - 2023-05)

• Managed customer inquiries received via phone, WhatsApp, and website chat, routing issues to the relevant department for fast resolution.
• Produced explainer videos for the internal team to support ongoing site development.
• Supported the marketing department by contacting new customers and presenting the site's benefits and services.

Customer Service - Vodafone Egypt (Wasla Outsourcing)

(2016-09 - 2018-03)

• Delivered customer service as a Vodafone Egypt agent, responding to all customer inquiries.
• Promoted after 6 months to the follow-up department; contacted customers to confirm satisfaction and resolved outstanding issues per company policy.

Sales Secretarial, Data Entry & Customer Service - La Hacienda Ras Sudr (Al-Bahrawi Tourism Investment Company)

(2010-01 - 2014-11)

• Coordinated all aspects of unit sales, from initial customer contact through contract completion and handover, and managed related marketing correspondence.
• Managed post-sale customer service including installment scheduling, coordination with the engineering department on modifications, and resolution of resident concerns.

Sales Secretarial, Data Entry & Public Relations - Zakars Egypt Company — National Agencies - Cairo

(2008-11 - 2009-12)

• Entered and organized customer data in Outlook by field.
• Drafted sales letters and offers and distributed them to customers.
• Maintained organized client filing systems.
• Prepared advertising offers for newspapers and online channels, and contributed to the company website design.

Bachelor of Commerce - Accounting Division - Ain Shams University, Faculty of Commerce (2007)