Amna Furqan

Information Technology graduate with a Bachelor's degree in IT and practical exposure to ecommerce and digital operations. Familiar with ecommerce platforms, ERP systems, and office-based digital tools, with strong computer and technical skills. Experienced in using social media and online platforms to support business operations. Possess good communication and organizational skills, with hands-on experience in customer coordination and basic operational support.

Ecommerce Manager - Stellmacher Instruments Inc & Stellman Sports

(2023-01)

Joined as an Ecommerce Manager, primarily responsible for Shopify product listings and front-end ecommerce operations

• Create, manage, and optimize product listings on Shopify, eBay, Etsy, Walmart, and Mercari
• Perform product optimization, including SEO-friendly titles, descriptions, pricing, and keyword research
• Conduct market and price analysis to evaluate competitor pricing and identify profitable products
• Monitor social media platforms and coordinate content requirements for product promotion
• Coordinate with graphic designers to create product images, banners, and visual content for listings and websites
• Ensure high-quality listing images and website visuals aligned with brand standards
• Manage customer communication via email, handling inquiries, negotiations, and order-related concerns professionally
• Deal directly with customers to resolve issues, negotiate pricing, and maintain long-term relationships
• Generate sales invoices, purchase orders, and sales orders using QuickBooks and ERP systems
• Maintain accurate records of orders, inventory, and financial transactions
• Support export documentation and order processing for international customers
• Collaborate with internal teams to ensure smooth ecommerce operations and timely order fulfillment

Bachelor of Science - Information Technology - University of Sialkot (2019-01 - 2023-12)

Intermediate - ICS - Superior Group of Colleges (2019-01 - 2019-12)

Matriculation - Biology - Govt. Girls High School (2017-01 - 2017-12)