Amna Ihsan

Orderly and committed administrative assistant offering over 10 years of solid skills in customer relations and resilience to handle challenges of fast-paced professional environments. A focused professional with strong experience and proven ability to assist customers.

Front Desk Associate - Thumbay Labs - Ajman, UAE

(2021-01 - 2022-09)

• Cash and card payments
• Prepare bills and invoices
• Prepare salary and company invoices on approvals
• Handover cash by the end of the day
• Guiding, advising and training the new staff
• Greet and meet clients
• Closing accounts

Contact Centre Representative - Gulf Medical University - Ajman, UAE

(2015-02 - 2021-01)

• Answering phones inbound and outbound calls
• Responding to customers queries and assisting issues
• Special telephonic skills call transfers, hold, interruptions and disconnections
• Routed calls to appropriate channels and complex issues to supervisors
• Prepared call center reports
• Prepare, send and receive documents and couriers
• Receiving guests

Teacher - The Lahore Lyceum School - Lahore, Pakistan

(2013-09 - 2014-03)

• Maintaining discipline
• Planning lessons, quizzes and examinations
• Result oriented
• Cooperation with staff and supervisors to design assignments
• Communication with parents, students and teachers for feedback
• Grooming students for extra curriculum activities

Accounts Assistant - Neel Kamal Plastics and Co - Ajman, UAE

(2011-07 - 2013-08)

• Preparing staff salary statements
• Attending phone calls and follow up for payments
• Record keeping bills, invoices and other documents
• Data entry
• Mailed invoices to customers
• Performed clerical and administrative duties
• Word processing, faxing, copying, organized files and records up to date

Bachelor of Commerce - University of the Punjab (2009-09 - 2011-08)