Anand Maheshwary

Hello, I am punctual and hard worker I am honest with my work I want to work for your organization, with honesty.

Marriott International

Job Description

Answer phone calls and attend to guests' requests to book rooms in a hotel.

• Obtain payment information and run credit/debit card payments when required.
• Assist guests with booking transport such as taxis and giving directions.
• Sending reports daily to the HODS such as history & forecast, competitor reports,

pickup reports etc.

• Take and manage online booking through the online booking system.
• Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
• Responsible for ensuring that the reservations team achieves or exceeds monthly sales targets.

Regent Plaza Hotel

Reservation Agent (2019 -2021)

• Answer phone calls and attend to guests' requests to book rooms in a hotel.
• Check on the internal booking system and make the booking for the guest.
• Take and manage online booking through the online booking system.
• Always provide outstanding customer service to all guests.
• Follow up with guests who may have had an issue with online or telephone bookings.
• Manage the booking schedule effectively.
• Ensure management and receptionist staff are kept up to date with bookings.

Accor Movenpick Hotel & Resorts

Front Desk Officer (2017 -2019)

• Greet and welcome guests as they come and go.
• Be professional and pleasant while interacting with guests.
• Handle queries and address complaints.
• Schedule meetings, interviews, and appointments.
• Remember phone calls and redirect them to the appropriate line.
• Take messages and pass them on to the receiver.
• Receive packages, deliveries, and letters.
• Regularly check and sort emails.
• Give an overview of the office expenses and costs.

Ramada Creek Hotel

Guest Service Agent (2016 -2017)

• take and distribute accurate messages.
• greet the public and clients and direct them to the correct staff member.
• monitor incoming emails and answer or forward as required.
• prepare outgoing mail for distribution.
• fax, scan, and copy documents.
• maintain office filing and storage systems.
• update and maintain databases such as mailing lists, contact lists and client.

2022 Master’s in International Relations (Conti.)

Federal Urdu University, Karachi.

2022 Bachelor of Arts

Benazir Bhutto Shaheed University, Karachi.

2017 Diploma In Hotel Management

(Pakistan Institute of Tourism & Hotel Management)