Anas Ahson

Entry-level QA and Software Analyst with a web development background (PHP, Laravel, MySQL, JavaScript) and 6 months of hands-on experience handling Level 1 and Level 2 user issues. Experienced in investigating problems, gathering clear details, documenting them accurately and following each case through to resolution, which are the same habits that good defect reporting requires. Comfortable reading and querying databases, working alongside developers, and explaining technical issues clearly.

Currently completing a bachelor's degree and eager to grow in software testing and test automation.

Customer Support Executive at Inovbyte (2026)

• Handled Level 1 queries independently and supported Level 2 cases by investigating issues, gathering the required details and following up until resolution.
• Documented every issue accurately in the CMS so that problems could be tracked, handed over and escalated without confusion.
• Took full ownership of each case from first report to final resolution, with a focus on accuracy and accountability.
• Communicated issues clearly in writing and by phone across WhatsApp, email and CMS, adjusting the level of detail for technical and non-technical people.
• Stayed calm and solution-focused under pressure and when users pushed back.

Full Stack Web Developer (Internship) at Virtual University of Pakistan (2024-05 – 2024-12)

• Developed and maintained web applications using Laravel, PHP, MySQL, HTML, CSS, Bootstrap and jQuery.
• Tested and debugged applications, and took part in code reviews to maintain reliability and quality standards.
• Worked with Git and GitHub, building strong habits in problem solving, attention to detail and collaboration.

Bachelor's Degree (in progress, 7th semester) – Virtual University of Pakistan

Associate Degree in Web Design and Development – Virtual University of Pakistan (2023-02 – 2025-09)

Full Stack Web Development Bootcamp – The Rise Computer College (2023-02 – 2024-03)