Anas Umer

Customer Service and Team Lead with 4+ years of experience in customer handling, operational coordination, reporting, complaint resolution, documentation and team supervision. Seeking a Branch Service Officer / Cash Officer position where I can deliver excellent customer service, maintain accurate records and support efficient branch operations.

Team Lead - Falcon-I Tracking

(2022-09)

• Led daily operations and ensured service quality.
• Assisted customers and resolved issues promptly.
• Prepared reports and maintained operational records.
• Coordinated with internal departments and managed escalations.

Control Room Operator - Secure Tracker

Intermediate - Commerce - BIEK (2022)

Matriculation - Computer Science - BSEK (2020)