Anayat Ullah

Results-driven Customer Service Representative, Telesales Agent, and Amazon Virtual Assistant with over 4 years of professional experience. Skilled in customer support, lead generation, and sales conversion through effective communication and relationship building. Experienced in managing Amazon seller accounts, product listings, and e-commerce operations.

Proficient in product research, keyword optimization, and competitor analysis using Helium 10 and Jungle Scout. Strong ability to multitask, resolve customer issues, and consistently achieve performance targets. Dedicated to delivering exceptional service while contributing to business growth and operational success.

Telesales Agent - Nexgen Technology Company

(2024-11 - 2025-09)

• Contacted potential customers via telephone to promote company products and services.
• Generated sales leads and converted prospects into customers through effective communication and persuasion techniques.
• Maintained detailed records of customer interactions, sales activities, and follow-up actions in the CRM system.
• Handled customer inquiries, objections, and complaints professionally to ensure customer satisfaction

Customer Service Representative - Leilani Tech

(2022-03 - 2022-09)

• Handled customer inquiries via phone and email, ensuring satisfaction and efficient problem resolution.
• Maintained accurate records of customer interactions, complaints, and resolutions in internal systems.
• Coordinated with technical teams to escalate issues and provide feedback to clients.

Amazon Virtual Assistant - Manisoft

(2020-03 - 2022-02)

• Managed Amazon listings, product descriptions, and SEO to optimize visibility and conversions.
• Responded to customer queries and reviews, maintaining positive brand image and satisfaction.
• Conducted competitor analysis and keyword research to improve product performance and sales.

INTERMEDIATE (2023 - 2025)

MATRIC (2019 - 2021)