Provided ultimate ownership and responsibility for end-to-end management activities for all Severity 1 & 2 incidents expanding over 250 business accounts.
Successfully Lead the Ad-Hoc Technical Recovery Teams to minimize business disruptions to clients.
Accountable for quick Incident resolution for all open incidents and responsible and ensure that all assigned incidents are managed consistently and efficiently based on the IM Lifecycle.
Successfully managed critical incidents timeline on events occurred in the process in resolution for incidents and performed postmortem/root cause analysis for future incidents.
Directed notifications and status of all incidents to high level internal leadership and clients within defined and critical Service Level Agreements (SLA's).
Collaboration with internal, external customers and business partners. Manage, escalate and provide critical statuses and assist in coordinating repair efforts on Service Assurance issues.
Served in the role of team subiect matter expert for company tools to provide training for my peers and management, improving overall productivity.
Helped to tailor company tools to the specific needs of my department by being a member of various user acceptance testing (UAT) teams.
Experience
Design and implement solutions for monitoring, scaling, performance improvement, and configuration management of systems running SaaS applications
Perform code reviews, evaluate implementations, and provide feedback for tool improvements
Experience in provisioning and administering EC2 instances and configuring EBS, S3- cross region replication, Elastic Load Balancer, configure Auto scaling, setting up CloudWatch alarms, Virtual Private Cloud (VPC) and RDS based on architecture
Implemented puppet modules to automate the installation and configuration for a broad range of services also implemented Puppet Hiera to separate data from puppet code.
Expertise in Amazon AWS Cloud Administration which includes services like: EC2, S3, EBS, VPC, ELB, AMI, SNS, RDS, IAM, Route 53, Auto scaling, CloudFront, Cloud Watch, Cloud Trail, Cloud Formation, OPS Work, Security Groups.
Education
I have completed my MS from University Of New Hampshire in Information Technology In Dec 2020.
