Ansa Nigar

Customer Support Professional with 2+ years of experience handling customer communication, order management, appointment scheduling, complaint resolution, and CRM-based documentation for US and UK businesses. Skilled in CRM and ticketing platforms including Zoho CRM, Zendesk, Tawk.to, Superchat, and Zimbra Web Client, with consistently strong QA performance scores of 95-99%. Currently pursuing a BS in Software Engineering and seeking to transition into HR/Tech Recruitment, applying strong communication, coordination, documentation, and stakeholder-management skills to support recruitment and talent-acquisition processes.

Customer Support Executive - Call Cafe - Rawalpindi

(2025-09 - 2025-12)

• Delivered inbound customer support for UK-based food outlets, handling order-taking, query resolution, and complaint management with professionalism.
• Managed documentation and record-keeping by performing accurate data entry and preparing weekly and monthly revenue reports and presentations for stakeholders.
• Coordinated customer communication and ticket resolution using CRM platforms (Zendesk, Tawk.to), maintaining organized and up-to-date customer records.
• Maintained close attention to detail and cross-team communication in a fast-paced, deadline-driven environment.

Customer Support Executive - Answer4u - Rawalpindi

(2024-10 - 2025-08)

• Managed pizza store orders and salon appointment scheduling, coordinating with vendors and stylists to confirm bookings and ensure timely service delivery.
• Resolved customer concerns and service-related inquiries professionally, maintaining high customer satisfaction and retention.
• Used CRM and live-chat tools (Zoho CRM, Superchat) to track customer interactions, manage support tickets, and maintain organized digital records.
• Coordinated scheduling across multiple client accounts, strengthening organizational and multi-stakeholder coordination skills transferable to interview and candidate scheduling.

Customer Support Executive - Zayup Communications - Rawalpindi

(2023-10 - 2024-10)

• Assisted customers of multiple US-based food shops and restaurants, specializing in accurate, efficient order processing.
• Consistently achieved QA performance scores of 95-99%, reflecting strong attention to detail and process compliance.
• Maintained structured documentation and customer records using CRM tools (Zimbra Web Client), supporting timely follow-ups and reporting.
• Earned pay increments for outstanding performance, reliability, and communication with customers and internal teams.

B.S. - Software Engineering - Virtual University of Pakistan, Satellite Town Campus (2025-03)

I.Com - E-Commerce - Allama Iqbal Open University, Islamabad (2022-09 - 2024-09)