Anzar Ali

I consider myself a responsible and orderly person. I am looking forward to explore more work experience.

Customer support (Team lead) at TRAX COURIER (Present)

Leading and managing a team of customer support representatives with focus on training, coaching, and performance management.

• Leading and managing a team of customer support representatives, including training, coaching, and performance management.
• Monitoring team performance metrics and generating reports to track progress and identify areas for improvement.
• Resolving conflicts and addressing challenging situations with customers or team members in a professional and effective manner.

Senior Customer support executive at Bonanza Satrangi Outlet

Handling escalated or complex customer issues and developing customer support policies and procedures.

• Responsible for handling escalated or complex customer issues that frontline representatives are unable to resolve. They use their expertise to find solutions and ensure customer satisfaction.
• Involved in developing and implementing customer support policies and procedures to ensure consistency and efficiency in service delivery.

Matriculation in Arts – K-M-A Boys secondary school

Intermediate – S.M College

Bachelor of Arts in Arts – Govt Commerce & economic college PIDC