Aon Kazmi

Results-driven Logistics & Operations Professional

Faisalabad, Faisalābād DistrictMember since August 5, 2023

Fulfillment & Last-Mile Delivery OperationsImport/Export & Customs ComplianceWarehouse & Shipment ProcessingTeam Leadership & TrainingCustomer Obsession & Service ExcellenceRoute Planning & Dispatch OptimizationSafety, Security & Regulatory ComplianceProcess Improvement & Performance TrackingRisk Management & Fraud DetectionMS OfficeExcelXP Systems

About

Results-driven Logistics & Operations Professional with 14+ years at DHL Pakistan, progressing from Operations to Service Point In-Charge. Specialized in fulfillment operations, last-mile delivery, sales, customer service, and import/export compliance. Strong background in security awareness, having successfully detected and reported multiple narcotics smuggling attempts.

Skilled in leading teams, optimizing logistics workflows, and ensuring compliance with international shipping and safety standards. Seeking to contribute expertise to Amazon's logistics and supply chain operations in Europe/Asia.

Experience

Service Point In-Charge (SPI) - DHL Pakistan Pvt. Ltd. - Faisalabad

(2015-09 - 2024-06)

Managed end-to-end retail logistics operations, consistently exceeding sales & delivery KPIs.
Handled international shipment bookings, ensuring compliance with global logistics standards.
Guided customers on customs requirements and documentation, reducing clearance delays.
Led and trained service point teams, maintaining 95%+ customer satisfaction.
Implemented performance dashboards, improving operational visibility and workflow speed.
Detected suspicious shipment through customer body language and escalated to Gateway; later confirmed by ANF to contain concealed drugs inside surgical steel rods.
Collaborated with anti-narcotics authorities (ANF) ensuring compliance with DHL's zero-tolerance security policy.
Achieved multiple recognitions: 3-time Monthly Target Winner and Quarterly Certificate Holder.

Courier - DHL Pakistan Pvt. Ltd. - Sialkot

(2013-01 - 2015-08)

Operated multiple delivery routes (commercial & residential), engaging with existing and new customers daily.
Ensured on-time pickups and deliveries end-to-end (call pick, collection, scan, dispatch, delivery confirmation).
Optimized routing and daily schedules in coordination with dispatch to improve performance.
Acted as first-contact problem solver for customers, ensuring smooth service recovery.
Awarded 'Courier of the Month' in 2015 for outstanding performance and customer feedback.