Aqib Javed

Results-oriented E-Commerce Specialist with 4+ years of experience in managing end-to-end online operations. Expert in Shopify, Daraz, and WooCommerce, with a proven track record of optimizing product listings, managing complex inventory, and streamlining order fulfillment. Skilled in data reporting, team coordination, and customer satisfaction to drive operational efficiency and sales growth.

E Commerce Executive at Royal Wrist (2025-05 – Present)

• Operations Management: Manage end-to-end e-commerce operations for local and Dubai (DXB) markets, ensuring 100% accuracy in sales sheet reporting and data management.
• Inventory Control: Oversee stock allocation and inventory levels across multiple platforms, maintaining high inventory integrity and preventing stock-outs.
• Order Fulfillment: Streamline the order processing workflow, from initial placement to final dispatch, ensuring timely delivery and customer satisfaction.
• Logistics Coordination: Coordinate with courier partners and logistics teams to handle dispatch schedules and manage efficient reverse logistics (returns/exchanges).
• Communication: Maintain professional communication with cross-functional teams and external partners to enhance operational efficiency.

Operations & Customer Support Executive at J Traders (2023-12 – 2025-04)

• Operations Management: Managed end-to-end Shopify and Daraz store operations, including product listings, inventory synchronization, and catalog maintenance.
• Order Lifecycle: Supervised the complete order fulfillment process, ensuring 100% accuracy from order placement and confirmation to timely dispatch and delivery.
• Customer Support Excellence: Resolved customer queries and complaints via calls, emails, and live chat, maintaining high satisfaction levels and professional service standards.
• Returns & Logistics: Streamlined the reverse logistics process by efficiently managing returns, exchanges, and cancellations while coordinating with warehouse teams.
• Platform Optimization: Conducted regular inventory audits and website updates to ensure pricing compliance and stock availability across all sales channels.

E Commerce Executive at Buy n Buy, Karachi (2023-01 – 2023-12)

• Product Catalog Management: Uploaded and optimized over 100+ product listings with high-quality visuals and SEO-friendly descriptions to improve search visibility.
• Inventory Synchronization: Collaborated with the inventory team to maintain optimal stock levels, ensuring product availability and minimizing order cancellations.
• Campaign Execution: Planned and executed online promotional campaigns and seasonal discounts to drive customer engagement and increase daily sales.
• Order Fulfillment: Oversaw the entire order fulfillment cycle, ensuring smooth operations from warehouse picking to final customer delivery.
• Customer Relationship Management: Managed customer queries and complaints with a focus on quick resolution and high satisfaction ratings.

Operations & Customer Support Executive at Emperial Homes (2022-02 – 2023-01)

• Order Verification: Conducted outbound calls and chats to confirm customer orders, ensuring data accuracy and reducing order cancellation rates.
• Logistics Support: Coordinated with logistics teams and customers to provide real-time delivery updates and resolve dispatch-related issues.
• Social Media Interaction: Managed customer queries on social media platforms (Facebook/Instagram), providing professional and timely responses.
• Customer Experience: Maintained high standards of communication across all channels to enhance the overall customer journey and brand reputation.

Intermediate in Pre-Engineering – Kips College, Rawalpindi (2017-08 – 2019-05)

Matriculation in Computer Science – Guardian School, Islamabad (2016-08 – 2017-04)