Aqsa Imran
Branch Support Officer – HBL
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About
Managed customer-related queries received from branches through phone calls and emails. Escalated cases to relevant departments and tracked them through to resolution. Coordinated with internal stakeholders to ensure timely and accurate responses. Provided guidance and resolutions to branches while maintaining service-level standards. Maintained records and correspondence related to customer service requests and issue resolution
Experience
Branch Support Officer / Back Office Operations / Call Back Officer / Email Channel Specialist - HBL (Habib Bank Limited)
(2023-08)
HBL (Habib Bank Limited) Callback Officer Handled customer queries via inbound/outbound calls and ensured timely follow-ups and resolution.
Email Channel
Specialist (Customer Service) Managed customer queries and complaints through email and coordinated with relevant departments for resolution.
Branch Support Task Force Officer
Supported branches by handling service-related issues, escalating cases, and ensuring timely resolution.
Quality Assurance Officer
Reviewed customer interactions and processes to ensure compliance with bank standards and service quality.
Education
Matriculation - Science - B.S.E Karachi (2012-06 - 2013-06)
F.Sc - Pre Medical - B.I.S.E multan (2014-06 - 2016-06)
Bachelor Of Science - B.Sc - Bahauddin Zakariya University Multan (2017-06 - 2018-06)
