Aqsa Rafaqat

Dedicated Registered Pharmacist with 3 years of experience in remote health settings. Proven expertise in medication management, patient counseling, and clinical collaboration. Committed to providing exceptional pharmaceutical care and ensuring optimal health outcomes through meticulous attention to detail and adherence to best practices. Strong communicator with a passion for continuous learning and professional development.

Hospital Pharmacist at SHIFA INTERNATIONAL HOSPITAL ISLAMABAD

Gained insight into working as a clinical pharmacist.

Care Coordinator at WEST ORANGE NEPHROLOGY USA

Worked as care coordinator for CCM/RPM (Chronic Care Management/remote patient monitoring) program.

• Monitoring patients vitals (blood pressure etc).
• Educational telephone calls to ccm/rpm enrolled patients.
• Scheduling appointments.
• Medication refills calls with patients.
• Communicating necessary coordination with nurse /PCP /pharmacy.
• Setting up telemedicine encounters with nurses/PCP to make particular intervention and reach out to patient.
• Reporting to provider about any patient concern and hence informing the patient about the providers orders about medication change /intervention.
• Patient counselling for life style modifications, adherence to care plan and regular bp monitoring.
• Patient education on achieving health goals.
• Collaboration with healthcare team.
• Monitoring and followup with patients.
• Calls for encouraging patients for being compliant to the program and emphasis upon medication adherence and Chronic disease prevention care plans.
• Reviewing and Updating patient charts.
• Medication refill calls and tele encounters.
• Eligibility checks.
• Customer service inquiries regarding the enrolment of rpm program.

Care Coordinator at KIDNEY AND HYPERTENSION SPECIALISTS

Worked as a care coordinator for kidney specialist for his RPM/CCM program.

• Reviewed and updated patient charts.
• Telephonic calls to patients for medication refills.
• Monitored patients bp.
• Calling patients for followup and health education.
• Administrative tasks.
• Appointment schedule.
• Liaison between patients and the provider.
• Enrolment calls to the patients to get enrolled in the ccm/rpm program.
• Maintaining patient record.
• Customer care /Entertaining queries via emails and phone calls.
• Audio Meetings to engage new clients to join ccm/rpm program.

Doctor of Pharmacy in Pharmacy – Shifa College of Pharmaceutical Sciences, STMU (2018-01 – 2022-12)

Intermediate (Pre-Med) in Pre-Medical Sciences – Punjab College of Sciences (2011-01 – 2013-12)

Matriculation – AIMS Education System Islamabad (2010-01 – 2011-12)