Aqsa Shabir

INTERN

Talent

Lahore Gulberg ColonyMember since August 2, 2026

Effective CommunicationProblem-solvingPresentationsTeam workMicrosoft WordMicrosoft ExcelMicrosoft PowerPointBasic computer operationsTeamwork

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Effective CommunicationProblem-solvingPresentationsTeam workMicrosoft Word

About

Highly motivated and reliable individual with almost two years of experience in BPO. Quick to learn new tools and adapt to different environments. Organized, detail-oriented, and comfortable working independently or as part of a team. Committed to delivering consistent, high-quality work and continuously improving. Looking for an opportunity to utilize my communication and problem solving skills.

Experience

INTERN - Public News - Lahore, Pakistan

(2023-12 - 2024-02)

I gained hand on experience in programming and current affair department of a news channel. I worked under the guideness of senior director and producers of the department.

AUDITOR - Mindbridge - Lahore, Pakistan

(2024-10 - 2026-02)

Conducted thorough audits of cases to ensure compliance with established standards, rules, and regulations. Evaluated cases against predefined criteria to identify areas of improvement and ensure adherence to quality standards. I have also played the role of mentor for 3 months and assisted new batches during their training period.

CUSTOMER SUPPORT EXECUTIVE - MindBridge - Lahore, Pakistan

(2026-03 - 2026-05)

Handled post-delivery customer inquiries, resolving issues related to damaged, missing, incorrect, or delayed orders.
Provided prompt and professional customer support through phone, email, and chat to ensure customer satisfaction.
Coordinated with logistics, warehouse, and delivery teams to investigate and resolve post-delivery concerns.
Processed refunds, replacements, returns, and exchanges in accordance with company policies.
Skilled in company's tools, problem resolution, and clear case documentation in fast-paced environments.
Managed customer complaints with empathy and professionalism, achieving high customer satisfaction levels.