Arb 1921
Customer Support Executive & E-commerce Specialist
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About
Customer-focused professional with 3+ years of experience as a Customer Support Executive and 3+ years as an E-commerce Specialist, skilled in resolving customer queries, providing accurate product information, and delivering exceptional service. Adept at multitasking, having also supported HR operations since February 2026 through attendance tracking and reporting. Completed a Software Engineering course from Aptech, bringing strong analytical and problem-solving skills to every role.
Experience
E-commerce Specialist at HHC Dropshipping (2020-11 – 2023-12)
- Successfully managed product uploading and optimization for HHC Dropshipping's e-commerce platforms ensuring timely and accurate listings.
- Researched and compiled detailed product specifcations and descriptions to enhance customer understanding.
- Uploaded and maintained high-quality product images and videos, ensuring consistency with platform guidelines and customer expectations.
- Ensured regular inventory updates and resolved any product listing discrepancies in a timely manner.
Customer Support Executive at HHC Dropshipping (2023-12 – Present)
- Handled customer queries related to product stock availability and pricing via messaging platforms.
- Coordinated with vendors to confrm product availability, specifcations, and details before responding to customers.
- Provided product images and videos to customers based on their requirements.
- Responded to product-related questions and provided detailed information to assist customer purchase decisions.
- Maintained clear communication with customers to ensure satisfaction and smooth resolution of queries.
HR Support Coordinator at HHC Dropshipping (2026-02 – Present)
- Monitored and tracked daily employee attendance and working hours using Jibble time-tracking platform.
- Prepared and maintained monthly attendance/time reports on Google Sheets for HR review.
- Compiled accurate data to support HR in salary processing and payroll decisions based on employee working hours.
- Ensured timely and error-free reporting to streamline salary disbursement process.
- Coordinated with HR department to resolve discrepancies in attendance records.
Education
HSSC in Arts – SM Arts & Commerce College (2020)
A.D.A in Arts – University of Karachi
ACCP Prime in Software Engineering – Aptech Learning (2019 – 2023)
