Areeba Younas

Motivated and detail-oriented professional with diverse experience in telecommunications, customerrelationship management, and web development. Seeking a challenging role in a dynamic organization where I can leverage my technical skills, regulatory knowledge, and client-handling expertise to contribute to organizational growth and innovation while continuing to enhance my professional development.

Management Trainee Officer at Pakistan Telecommunication Authority (PTA) (2023-01 – Present)

• Assisted in evaluating and approving mobile devices for PTA compliance.
• Supported DIRBS implementation and monitoring for device identification.
• Coordinated with stakeholders and manufacturers for type approval documents.
• Contributed to data analysis and reports on non-compliant and blocked devices.
• Maintained records and ensured compliance with regulatory policies.

Customer Relationship Officer at Telenor Microfinance Bank (2021-01 – 2023-01)

• Handled customer inquiries and resolved complaints promptly.
• Built strong client relationships to improve satisfaction and retention.
• Promoted financial products based on customer needs.
• Maintained accurate records of interactions and transactions.
• Collaborated with teams to resolve issues and enhance customer experience.
• Ensured compliance with company policies and banking regulations.

Computer Operator & Computer Teacher at Pak Junior School & College Khurrianwala (2020-01 – 2021-01)

• Managed computer systems, data entry, and routine technical tasks.
• Taught basic to advanced computer skills to students.
• Maintained computer labs and assisted users with technical issues.

Management Trainee Officer at Pakistan Telecommunication Authority (PTA) (2019-01 – 2020-01)

• Assisted in evaluating and approving mobile devices for PTA compliance.
• Supported DIRBS implementation and monitoring for device identification.
• Coordinated with stakeholders and manufacturers for type approval documents.
• Contributed to data analysis and reports on non-compliant and blocked devices.
• Maintained records and ensured compliance with regulatory policies.

Web Designer & Graphic Designer at Gree logix (2018-01 – 2019-01)

• Wrote clean, efficient code using HTML, CSS, JavaScript, jQuery, and PHP.
• Designed user-friendly websites based on client needs.
• Worked with designers and developers to deliver projects.
• Coordinated with teams to align content and timelines.
• Researched software tools and updated documentation.
• Maintained and improved websites after launch.
• Assisted in team management and guided junior developers.

BS in Information Technology – GOVT COLLEGE WOMEN UNIVERSITY, FSD (2014-01 – 2018-01)

FSc in Pre Engineering – BISE FAISALABAD (2012-01 – 2014-01)

Matriculation – BISE FAISALABAD (2010-01 – 2012-01)