Arsalan Baig

Tracker and Fleet Operations professional with 18+ years of experience across vehicle tracking, transport operations, live monitoring, fleet reporting, driver behavior management, fuel monitoring, customer support, and insurance coordination. Currently managing tracker operations for 80+ HTV vehicles and a 24-member tracker team, with strong experience in daily activity reporting, ETA/KPI monitoring, live-alert handling, ODO-based operations, and coordination across branches and operational teams.

Tracker Manager - Rocket Speed Logistics

(2026-02)

• Manage duties and rosters for a 24-member tracker operations team.
• Monitor and track 80+ HTV vehicles through live tracking systems.
• Prepare and submit hourly Daily Activity Reports (DAR) to management.
• Prepare Route Maps Via tracker for journey management.
• Monitor journey report and share with operation trip sheet.
• Prepare builty and sale orders in ODO Software and coordinate daily sales for GM approval.
• Monitor and resolve loading and offloading issues at operational sites.
• Monitor fleet reaching destinations on time and maintain ETA performance within KPI requirements.
• Handle live alerts including excessive halting, over-speeding, battery alerts, and route deviations.
• Maintain driver attendance and operational data for salary and expense processing.

Head of Department – Tracker & Insurance - Shaheen Freight Services

(2020-03 - 2026-01)

• Managed tracker-related issues across branches throughout Pakistan.
• Prepared and managed duty rosters for Base Station Officers at Head Office, Karachi Workshop, and Islamabad Office.
• Prepared fuel management reports for LTV and HTV vehicles using tracker data.
• Prepared route maps for new projects.
• Prepared Journey management reports for projects.
• Verified tracker and insurance bills and maintained related operational records.
• Prepared daily bowser and fleet location reports for LOCAL, CALLOUT, APL, PSO, MPCL, UEPL and other operations.
• Prepared idling and stop reports for billing purposes.
• Monitored driver behavior including over-speeding, excessive idling, harsh braking, fatigue driving, and black stops.
• Recommended drivers for counselling, warning, suspension, or termination based on operational reports and updated ERP records.
• Maintained insurance records, including new and renewal policies, accident claims, insured vehicle damages, and claim follow-up through settlement.
• Maintained insurance cheque records in ERP.

Customer Service Executive / Call Center Agent - Premier Tracking Solution (Marine Group of Companies)

(2013-07 - 2020-02)

• Arranged tracker installations and vehicle checkups in coordination with customers.
• Provided tracker security briefings for new installations.
• Handled customer complaints, follow-ups, data entry, welcome packs, and certificates.
• Monitored and responded to live alerts including geofence, battery, and panic alerts.
• Maintained customer correspondence and provided tracking-related information and service solutions.
• Handled vehicle snatching cases across Pakistan as part of the Operations Department.

Base Attendant – Operations Department - Vehicle Tracking (Naveena Group)

(2008-08 - 2013-07)

• Handled tracker issues across branches in Pakistan and supported Base Station operations.
• Managed Base Station Officer duty rosters for Head Office, Karachi Workshop, and Islamabad Office.
• Prepared fuel management and fleet location reports using tracker data.
• Prepared idling/stop reports and driver behavior reports covering over-speeding, excessive idling, harsh braking, fatigue driving, and black stops.
• Supported route mapping for new projects and driver disciplinary recommendations through operational reporting.
• Handled customer complaints, correspondence, service information, and vehicle snatching cases.

B.Com

Intermediate in Commerce - Commerce - HSC Board, Karachi

Matric (Science) - Science - SSC Board