Principal Functional Consultant / Salesforce QA Delivery Lead (Promoted) - Speridian Technologies
(2026-01)
- Lead QA and test governance for 6 Salesforce Government Cloud implementations, defining test strategy and release-readiness criteria for cross-functional teams of 12+.
- Review solution designs, user stories, and acceptance criteria to identify defects and gaps before build, ensuring production-ready quality from the outset.
- Own defect and release governance — prioritize triage, drive root-cause analysis, and gate go-live decisions on quality metrics rather than schedule alone.
- Manage project estimation, resource and capacity planning, timeline and milestone tracking, and sprint planning across multiple concurrent Agile/Scrum projects.
- Assign user stories and test tasks to QA team members, balancing workload against sprint capacity, and lead daily stand-ups to track status and clear blockers.
- Review team members' test cases for coverage and quality prior to execution, providing feedback and coaching to raise team output.
- Escalate stories or requirements that are not ready for testing to Product Owners, Business Analysts, and Solution Architects, gatekeeping QA entry criteria before execution begins.
- Establish QA governance standards and mentoring practices for Functional Consultants and QA staff, and drive status reporting and stakeholder communication to keep releases on schedule and within scope.
Senior Functional Consultant / Salesforce - Speridian Technologies
(2022-01 - 2026-01)
- Built end-to-end test strategies, test plans, and test cases spanning Functional, Integration, API, SIT, UAT, & Production Validation.
- Executed functional and configuration testing (Security, Sharing Rules, Duplicate Management, Knowledge, workflow validations) to support production-ready deployments ahead of go-live.
- Validated Knowledge article configuration and content workflows, and tested Einstein Chatbot functionality integrated with Amazon Connect, verifying conversational flows, case creation/routing, handoff to live agents for accurate, reliable customer support.
- Tested MuleSoft APIs, third-party integrations (Laserfiche/GIS, Paymentus, Bluebeam, Postman) to verify reliable data exchange.
- Managed defect triage, test execution, UAT support, and release validation using Azure DevOps and Jira, delivering consistently high-quality releases.
- Collaborated with cross-functional teams to resolve issues, validate solutions, and improve release readiness ahead of go-live.
QA Lead - Speridian Technologies
(2025-01 - 2026-04)
City of Santa Monica
QA Lead - Speridian Technologies
(2023-10 - 2024-12)
City of Brisbane
QA Lead - Speridian Technologies
(2023-04 - 2024-05)
Cosumnes Community Services District (CSD)
QA Lead - Speridian Technologies
(2022-10 - 2023-04)
Vermont Enterprise Data Model (SOVT)
Tester - Speridian Technologies
(2022-08 - 2022-10)
AGCO (Alcohol and Gaming Commission of Ontario)
Tester - Speridian Technologies
(2022-02 - 2022-07)
MetroPlus Health (MHP)
Senior SQA Engineer / Integration & Mobile QA Specialist - Centegy Technologies
(2018-01 - 2022-01)
- Supported ERP implementation and solution delivery through requirements gathering and analysis, functional validation, business process review, test planning, and end-to-end testing across functional, integration, regression, API, database, and production.
- Validated SAP and Retail ERP solutions, including Sales & Distribution, Finance, and Inventory processes, validating business workflows, system integrations, data flows, data integrity, APIs, databases, and end-to-end transactions.
- Tested Order Booker and Rider mobile applications across Android and iOS, validating order management, sales/distribution workflows, integration with ERP systems, data synchronization, and end-to-end business processes.
- Collaborated with Business Analysts, developers, and client stakeholders to understand functional requirements, validate solutions, resolve issues, and support SIT, UAT, FAT, release validation, and production deployment.
- Contributed to ERP implementation, environment readiness, user acceptance, production support, and release activities, contributing to defect resolution, solution documentation, and process improvements.
Project - Centegy Technologies
Fulcrum Integration Service \ Quick Sync
Project - Centegy Technologies
Mobility S&D Pro Application
Project - Centegy Technologies
XNAPP Integration (B2B/Teleordering/Tele Sales)
Project - Centegy Technologies
S&D Pro Retail ERP Application
SQA Engineer - Agilosoft
(2016-01 - 2017-01)
- Planned, prioritized, and estimated QA activities for Banking, CRM, and Android/iOS mobile projects within Agile environments.
- Designed and executed functional, integration, regression, API, database, cross-browser, and mobile test cases; validated backend data using SQL Server and MySQL.
- Configured and maintained QA environments across Linux, Android, and iOS platforms to support test execution and release validation.
- Performed REST API testing via Postman and validated backend data integrity across integrated systems.
Project - Agilosoft
SuiteCRM
Project - Agilosoft
1LINK Direct Debit / OTC Services
Project - Agilosoft
Linxup Mobile Application
Project - Agilosoft
Synergy Generator Monitoring System (GMS)
Network Department Internship - Pakistan International Airlines (PIA)
- Assisted with Cisco network configuration, administration, and routing/switching fundamentals.
