Arslan Jaleel
FINANCIAL CRIME ANALYST
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About
Worked across multiple FinCrime functions, gaining hands-on experience in EE Tax, Screening, KYB (Know Your Business), and KYC (Know Your Customer). Developed strong analytical and compliance skills by reviewing customer and business profiles and conducting sanctions and screening checks. Supported tax-related verification processes and ensured adherence to AML and regulatory requirements in a fast-paced environment.
Experience
Financial Crime Analyst - Mindbridge - Gulberg 3, Lahore
(2026-01)
- Worked across multiple FinCrime functions, gaining hands-on experience in EE Tax, Screening, KYB (Know Your Business), and KYC (Know Your Customer).
- Developed strong analytical and compliance skills by reviewing customer and business profiles and conducting sanctions and screening checks.
- Supported tax-related verification processes and ensured adherence to AML and regulatory requirements in a fast-paced environment.
Sales Agent - Pexdel
(2025-06 - 2025-12)
- Analyzed online traffic, customer search behavior, and market trends to identify potential leads and sales opportunities.
- Communicated with prospects and clients using data-driven insights while supporting brand visibility and lead generation through basic SEO and online outreach.
- Tracked campaign performance and customer engagement metrics to optimize sales approaches and conversion rates.
Customer Support Executive - Abacus
(2025-01 - 2025-06)
- Provided high-quality customer support for the Careem project, handling inquiries, complaints, and service issues across multiple communication channels.
- Maintained a positive customer experience through strong communication, empathy, and effective problem-solving.
- Consistently met service-level agreements (SLAs) and performance metrics while collaborating with internal teams to resolve complex issues.
Outbound Sales Representative - Serf Tech Solutions
(2024-01 - 2024-12)
- Gained 1 year of experience in an outbound UK campaign.
- Promoted broadband, Wi-Fi, and TV services to UK customers.
- Handled customer queries and billing-related issues.
- Achieved sales targets through effective communication and negotiation.
Education
Bachelor of Computer Science - Computer Science - Virtual University
ADP in Computer Science - Computer Science - Islamia University, BWP