Asad Abbas Hashmi

Training and development professional with 19+ years of international experience designing, delivering, and evaluating structured training programmes across service, technology-adjacent, and customer-facing organizations. Currently responsible for the full training lifecycle at Lakson Group needs assessment, content design, facilitation, and effectiveness evaluation for 500+ employees per quarter, including workshops, onboarding, and performance-improvement coaching. Skilled at partnering with department and operations leadership to identify skill gaps, adapting training approaches to different learning styles, and maintaining accurate training records and reporting for management visibility.

Strong organisational and time-management ability, comfortable running multiple training projects simultaneously, with solid MS Office and presentation-deck skills for reports and training materials. Bachelor of Commerce graduate with a consistent record of supporting leadership development and continuous improvement in training methodology.

Training & Development Manager - Lakson Group - Lahore, Pakistan

(2024-01 - 2026-12)

• Conduct training needs assessments across campaign teams and design structured onboarding, workshop, and performance-improvement content for 1,000+ new hires per quarter.
• Develop training materials, manuals, and knowledge-base documentation adopted as the operational standard across multiple teams.
• Evaluate training effectiveness through feedback, quality audits, and performance metrics, using results to continuously refine content and delivery methods.
• Coordinate with operations leadership to identify skill gaps and align training schedules and content with evolving business and compliance requirements.
• Maintain structured training records and prepare reports for management on programme progress and outcomes.

Team Lead - IBEX Global — Walmart.com (USA Campaign) - Lahore, Pakistan

(2023-01 - 2024-12)

• Delivered ongoing coaching and performance-improvement sessions for a 30-person team, adapting approach to individual learning styles and lifting CSAT to 89% — above client benchmark.
• Ran quality audits and translated findings into targeted coaching and development plans.

Senior SMM Customer Success / Retention - Selective Media - Lahore, Pakistan

(2021-01 - 2023-12)

• Maintained structured client and performance records, applying a metrics-driven approach to continuous improvement.

Customer Relations Regional Manager – GCC Region - De Beers Forevermark - London, UK (GCC Regional Oversight)

(2017-01 - 2020-12)

• Led and coached a regional team across multiple GCC markets, developing onboarding and service-standard frameworks and conducting performance audits.
• Supported leadership development within the regional team, embedding consistent standards aligned with global brand values.

Sales & Credit Control Officer - Majid Al Futtaim Finance (MAF) - Dubai, UAE

(2014-01 - 2017-12)

• Conducted compliance and portfolio audits, maintaining accurate documentation in line with regulatory and internal policy requirements.

Protocol & Transport Manager - Qatar Olympic Committee - Doha, Qatar

(2011-01 - 2014-12)

• Delivered operational briefings and readiness coaching for logistics teams ahead of large-scale, multi-venue international events.

Wealth Management Associate - Qatar National Bank (QNB) - Doha, Qatar

(2006-01 - 2011-12)

• Collaborated with relationship managers and product specialists to build and share client-servicing knowledge across the wider team.

Bachelor of Commerce - Commerce - Qatar University (2007-06)

Higher Secondary School Certificate (HSSC) - Pakistan Education School & College (2005-06)