Asad Abbas

I Have been passionate about my work built a strong leadership of experience with in it. I thrive in dynamic environments where I can chase goals and deliver results. My energy comes from interacting with hard work, achieving targets and contributing in a team success.

Asst, Manager - R & N Enterprises (Reality)

• Maintaining overall daily operations of a busy fashion retail brand smooth workflow, achievements of daily, weekly and monthly targets assign by the company to us.
• Oversaw inventory management, including stock conducting regular cycle to prevent shortages or overstocking in shop.
• Maintaining staff daily presents and motivate them to focus on their discipline, work, visual merchandise (VM) ensuring all products displays. Resolve customers complains on product or service determining the cause of problem selecting and explaining the best solution to solve the problem.
• Follow & Strictly work on the company rules & regulations to keep excellent environment in store.

E. commerce Executive - R & N Enterprises

• Handled inbound and outbound customers call with polite and professional attitude, provide accurate information about company.
• Manage large amounts of incoming calls of customers.
• Assisted customers by understanding their issues and providing accurate, helpful solutions. Maintained a positive tone and calm attitude even during difficult or challenging customers interactions.
• Handled customers inquires, order processing, returns and complain resolution across online platform.
• Coordinated with the operations and delivery teams to ensure on-time order dispatch and smooth workflow.
• Customers inquires, order processing, returns and complain resolution across online platform.
• Adapted quickly to new software tools and CRM system to manage customer interaction efficiency. Helped strengthen customer relation by offering proactive solutions and follow-ups.
• Monitored sales performance, marketplace metrics, and prepared daily/weekly reports. Ensure accurate tracking of orders, stock levels, and promotional activities.

Metric - Bise Faisalabad (2021)

F.sc - pre medical - Bise Faisalabad (2023)

ADP-MLT - Riphah International University, Faisalabad (2023 - 2024)