Versatile operations and customer service professional with experience in team management, scheduling, policy administration, sales support, and complaint handling. Skilled in coordinating remote operations, supporting customers and teams, and resolving issues efficiently. Strong in communication, organization, multitasking, and problem-solving, with the ability to work independently and effectively in remote environments.

Policy Administrator - Junior Executive at Jubilee Life Insurance (2022-01 – Present)

Responsible for managing policy administration and operational activities, providing comprehensive support to the sales team, and facilitating customer service requirements. Coordinate with internal departments to ensure timely processing of policy-related matters, maintain accurate records, resolve operational issues, and support the sales team in delivering efficient and professional customer service.

Extension Operator at Mukhtar A Sheikh Hospital (2021-04 – 2021-12)

Operations & Team Support. Responsible for managing doctors' schedules, coordinating and leading team activities, and ensuring smooth day-to-day operations. Handled customer and patient complaints professionally, coordinated with doctors and staff to resolve scheduling and service-related issues, and maintained a high standard of customer service. Supported team performance, ensured effective communication, and contributed to efficient workflow and overall service quality.

Supervisor at Call A Cab (2020-03 – 2021-03)

Supervisor – Call a Cab Company. Supervised drivers and call center operations coordinated daily transportation services, managed customer bookings and inquiries, and ensured smooth communication between drivers, customers, and the call center. Provided remote and on-demand operational support while resolving service-related issues and maintaining efficient day-to-day operations.

BS in Computer Science – National College of Business Administration & Economics (2015-11 – 2019-11)