Asad Shoukat

Dynamic and results-oriented business professional with a Master's in International Business and over 6 years of hands-on experience in retail management, hospitality, and customer-facing operations. Proven track record in team leadership, operational efficiency, customer service excellence, and driving business performance in fast-paced environments. Currently managing family-owned retail shops (chocolates, cigarettes, and convenience items) at a prime location in Giga Mall, Islamabad and Islamabad International Airport.

Strong communicator with international exposure and a passion for delivering exceptional service while optimising business operations. Seeking opportunities in retail/business management, operations, or entrepreneurial roles.

Business Owner / Manager - Family-Owned Retail Shops (Chocolates & Cigarettes) - Giga Mall, Islamabad

(2025-11)

• Own and actively manage daily operations of high-traffic retail shops in a premium shopping mall, overseeing inventory, sales, staff scheduling, and customer relations.
• Implement cost-control measures, negotiate with suppliers, and maintain high standards of product presentation and customer satisfaction to drive consistent revenue.
• Handle end-to-end business responsibilities including financial tracking, stock management, compliance, and team motivation in a competitive retail environment.

Receptionist / Front Office - University College London (UCL) - London, United Kingdom

(2023-08 - 2025-10)

• Delivered high-quality front-line customer service to students, staff, visitors, and international guests in a prestigious academic institution.
• Managed reception operations, appointment scheduling, enquiries, incident logging, and first-line problem resolution in a busy, multi-cultural environment.
• Applied strong organisational and communication skills to maintain accurate records, ensure smooth daily operations, and uphold institutional standards.

Crew Member / Team Member - McDonald's - United Kingdom

(2022-08 - 2023-03)

• Provided efficient and friendly customer service in a high-volume fast-food environment, handling orders, payments, and food preparation during peak hours.
• Collaborated with team members to maintain cleanliness, stock levels, and compliance with health & safety regulations.
• Developed quick decision-making and multitasking abilities in a fast-paced, customer-focused setting.

Manager - Abdullah Cash and Carry - Rawalpindi, Pakistan

(2019 - 2021)

• Led store operations, supervised staff, managed inventory, cash handling, and merchandising to optimise sales and minimise losses.
• Built strong supplier and customer relationships, resolved complaints effectively, and contributed to consistent business performance.
• Gained foundational experience in retail management, stock control, and team coordination.

MSc - International Business - Ulster University (2022-05 - 2023-05)

Bachelors - Business Administration - Bahria University Islamabad (2016-09 - 2021-01)