Asfand Ali

Experienced Fiber Optic Technician with 10+ years in installation, maintenance, and customer support. Expert in fiber network deployment, including fusion splicing with a 98% first-call resolution rate. Excels in communicating technical concepts to non technical clients, balancing expertise with a customer-centric approach. Certified in fiber optic installation and safety, with a commitment to continuous learning and adapting to new technologies.

FIBER OPTIC TECHNICIAN | 2019-PRESENT Pakistan Telecommunication Company Limited (PTCL)

Installation and Termination: Install, route, and terminate fiber optic cables from the network distribution point to the customer's home

Equipment Configuration: Install and configure Optical Network Terminals (ONT) and Wi Fi routers, ensuring proper functionality and secure network setup

Service Activation: Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters

Fiber Splicing and Testing: Perform fusion splicing to joint fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues

Quality Assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality

Troubleshooting and Maintenance: Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems

Documentation and Reporting: Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC)

Customer Education: Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps

Tool and Safety Management: Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures

BACHELOR'S IN BUSINESS ADMINISTRATION VIRTUAL UNIVERSITY | 2025-2029

DIPLOMA OF ASSOCIATE ENGINEERING (DAE) – ELECTRONICS GOVT COLLEGE OF TECHNOLOGY | 2006-2009