HR Specialist (Service Delivery) - The City School, Head Office, Lahore / KT Bank Pakistan Ltd - Lahore
(2020-06 - 2025-07)
Joined Human Resource Department as the Head of the Service Delivery Unit/HR Business Partner, reporting to the Group Head, HR.
- Executed process re-engineering and managed the employee life cycle from onboarding to final settlement of dues via an internationally recognized HR application.
- Oversaw Centralized Payroll operations.
- Managed the Oracle HR ERP application, user training, customizing the payroll module, and aligning system operations with service rules.
- Delivered day-to-day operational support to the Regional HR teams.
- Complete payroll management for KT Bank Pakistan Ltd, a sister concern of City School between April till December 2024.
Senior Manager, HR & Learning Group - Bank Alfalah Limited - Lahore
(2005-11 - 2018-02)
- Led the project management of the HRMS implementation.
- Achieved the successful rollout of a local HR system comprising 17 modules within a condensed timeframe.
- Conducted preliminary documentation with vendors and executed software and support agreements, oversaw software testing, and facilitated user training prior to launch.
- Secured sign-offs from IT Audit, Risk Management, and Operations Departments.
- Managed Production and Backup servers, providing troubleshooting and user support, alongside ongoing system enhancements over a tenure of 11 years.
- Headed HR Operations in Lahore, establishing the HR North Operations unit with a team of 15 Officers.
- Ensured comprehensive HR Management for 65% of the Bank's workforce via the North HR.
- Automated HR operations across the Bank, including enrolment, confirmations, contract renewals, antecedent verifications, staff documentation, loans, disciplinary actions, staff insurances, and final settlement of dues.
- Oversaw Centralized Payroll operations during my tenure with the Bank.
- Administered monthly payments of business incentives comprising over 25 pay elements, including Performance Bonuses, Branch Audit Rating Bonuses, and Annual Increments.
- Responsible for maintaining income tax parameters, staff tax certificates, and periodic tax reports to the concerned team.
- Implemented a state-of-the-art in-house staff ID card printing setup at a minimal cost for multiple branding requirements.
- Managed the Branch Audit Rating portfolio for three consecutive years.
- Compiled Monthly, Quarterly, and Annual headcount reports for esteemed departments.
- Additionally contributed as a key player in the Oracle HCM implementation at HR.
- Facilitated process transformation sessions with PWC teams from project initiation to go-live.
- Prepared Functional Specification Documents (FSDs) for Personnel & Payroll modules, completed data migration from legacy systems, tested module functionalities/reports, and secured module sign-offs prior to the successful launch in November 2016.
AVP, Manager HR Operations/Payroll/HRMS - Prime Commercial Bank Limited - Head Office, Lahore
(1996-08 - 2005-11)
Joined as Manager Personnel, tasked primarily with the implementation of an in-house developed HR System.
- Acted as a key HR representative throughout the system's development, testing, and data migration from the legacy system.
- Administered system operations, managing ongoing developments, testing, and the deployment process.
- Conducted annual manpower budgeting, recruitment, onboarding, reference verification, medical check-ups, staff confirmations, transfers/postings, probation reviews, and contract renewals.
- Oversaw the issuance and registration of Power of Attorneys, managed the Specimen Signature Book, and drove local/international amendment circulation processes.
- Managed Centralized Payroll for the Bank, liaising with the Tax Office, and preparing annual tax certificates with submissions of quarterly/annual returns.
- Executed performance appraisals, issuance of increment letters, and processing of arrears/bonuses.
Officer SR-II - Union Bank Limited - Head Office, Lahore
(1993-07 - 1996-08)
- Formulated the software requirements specification (SRS) for implementation at the HR Department, developed by the in-house IT team.
- Collaborated closely with the Development Team throughout the testing, User Acceptance Testing (UAT), and implementation phases.
- Executed end-to-end data migration into the newly developed system for all resigned and current staff members.
- Managed the issuance of test keys portfolio for the branch network.
- Oversaw Centralized Payroll and HR Operations.
Officer - Prudential Investment Bank Limited - Lahore
(1993-02 - 1993-07)
- Brought on board as Officer Operations, though the Lahore branch was unable to commence operations promptly.
- Resigned to pursue a more promising opportunity in a renowned commercial bank.
Officer - Mehran Bank Limited - Lahore
(1992-02 - 1993-02)
- Officer, Credit Department.
PA to CEO - Management Improvement Coop. Corpn. - Lahore
(1987-12 - 1992-02)
- Assisted the CEO in various administrative and organizational tasks.
Steno Typist - Shams Textile Mills - Karachi
(1984-02 - 1987-11)
- Commenced career as a Steno Typist in the shipping department; resigned due to permanent shifting to Lahore.
