Ashaz Shafqut

To obtain a challenging position in a reputable organization where I can utilize my extensive experience in customer service, hospitality operations, front desk management, and team supervision. With proven expertise in guest relations, floor management, and service coordination, I aim to contribute to the organization's growth by ensuring excellent customer satisfaction, efficient operations, and high service standards while continuously enhancing my professional skills and career development.

FLOOR MANAGER - CHEEZIOUS - Pakistan

(2023-12 - 2025-10)

• Supervised complete floor operations including staff management, customer service, order handling, and overall restaurant workflow to ensure smooth daily performance.
• Monitored service quality standards and ensured all guests received timely, professional, and high-quality dining experience according to company policies.
• Managed and coordinated floor staff duties, shift schedules, attendance, and task assignments to maintain maximum efficiency during peak and off-peak hours.
• Handled customer complaints, escalations, and special requests in a professional manner, ensuring quick resolution and high customer satisfaction.
• Coordinated closely with kitchen, cashier, and management teams to ensure accurate order delivery, timely service, and smooth communication flow.

GUEST COORDINATOR - CHEEZIOUS - Pakistan

(2022-10 - 2023-10)

• Coordinated all guest services activities to ensure a smooth, welcoming, and high-quality customer experience from arrival to departure.
• Managed guest flow during busy hours, ensuring efficient seating arrangements, minimal waiting time, and organized service operations.
• Handled guest inquiries, complaints, and special requests in a professional manner, ensuring quick resolution and customer satisfaction.
• Worked closely with floor staff, kitchen team, and management to ensure accurate order processing and timely service delivery.
• Monitored customer satisfaction levels and took proactive steps to improve service quality and guest experience.

FRONT DESK OFFICER - FOUR POINTS BY SHERATON - Pakistan

(2021-07 - 2022-08)

• Managed front desk operations including guest check-in, check-out, and room allocation in a professional and efficient manner.
• Welcomed guests warmly, provided complete information about services, and ensured a positive first impression of the organization.
• Handled reservations, booking confirmations, cancellations, and modifications while maintaining accuracy in the system.
• Responded to guest inquiries, complaints, and special requests promptly and ensured timely resolution to maintain customer satisfaction.
• Coordinated with housekeeping, maintenance, and other departments to ensure rooms and facilities were ready for guest use.

SUPERVISOR - RINA'S KITCHEN - Pakistan

(2020-04 - 2021-05)

• Supervised daily operations of the restaurant to ensure smooth workflow, proper coordination, and high service standards across all departments.
• Managed and monitored staff performance, attendance, discipline, and shift duties to maintain productivity and operational efficiency.
• Ensured all customers received prompt, professional, and high-quality service according to company standards and policies.
• Handled customer complaints, service issues, and escalations effectively to ensure quick resolution and customer satisfaction.
• Coordinated with kitchen, front-of-house, and management teams to ensure accurate order processing and timely food delivery.

GUEST RELATIONS OFFICER - RINA'S KITCHEN - Pakistan

(2019-01 - 2020-02)

• Welcomed guests in a professional and friendly manner to ensure a positive first impression and high-quality customer experience.
• Assisted guests with inquiries, reservations, seating arrangements, and service-related information to ensure smooth operations.
• Handled customer complaints and concerns professionally, providing quick solutions to maintain guest satisfaction and loyalty.
• Coordinated with service staff, kitchen, and management to ensure timely service delivery and accurate order fulfillment.
• Maintained strong guest relationships by engaging with customers and ensuring their needs were met throughout their visit.
• Monitored overall guest experience and took proactive steps to improve service quality and hospitality standards.

ASSOCIATE DEGREE - HOSPITALITY & TOURISM MANAGEMENT - College of Tourism & Hotel Management (COTHM), Lahore (2022 - 2024)

INTERMEDIATE - Govt. Islamia College, Civil Lines, Lahore (2018 - 2020)

MATRICULATION - Pak Angels Grammar School, Lahore (2016 - 2018)