Assfian Azhar

Results-driven & customer-focused with a solid background in customer service and sales. Leveraging excellent communication, interpersonal, and problem-solving skills to ensure exceptional customer experiences and contribute to company's success. With minors in Business Management and specialised in Marketing.

Support Executive - Ibex

(2025-10 - 2026-02)

• Provided services to FedEx CX team for the U.S market
• Responsible for maintaining the service excellence level, deescalation, retaining potential clients.
• Achieved title for Best performance and Blue performance consecutively.

Customer Support Executive - Abacus

(2024-08 - 2025-02)

• Provided support for Careem (an Uber company) in UAE market.
• Solved any issue relating to Merchant, Customer and Captain including delivery, payment and other app related concerns.
• Achieved titles for CSAT Champion and Top Quality consecutively.
• Used Jira, Zendesk, and Slack for ticket management and internal collaboration to eradicate real time problems.

Founder & CEO - Anarch

(2021-11 - 2024-03)

• Established a western clothing line store and gradually scaled the business from a Retail store to self sufficient production house
• Operated two business operation sites, and maintained a healthy and growth offering work environments.
• Successfully reduced the costing of end product by 18-25% by strategically planning the process of Producing, Marketing and offering a simple yet required solution to the Customer's demand.

Sales Executive - Team Lead - Synmatix

(2020-11 - 2021-11)

• Achieved and consistently exceeded monthly sales targets, generating a 15% increase in revenue within the first three months.
• Managed operational duties ranging from scheduling, mentorship and developing business
• Actively maintained accurate and organized sales records, ensuring seamless follow-up and customer relationship management.
• Collaborated with team members to share successful sales strategies and contribute to a positive team environment.

Customer Service Representative - IBEX Global

(2018-08 - 2019-03)

• Successfully assisted and resolved customer inquiries, and concerns via phone, email, and chat, maintaining a 95% CSAT rating.
• Collaborated with cross-functional teams to escalate and resolve complex customer problems, resulting in a 20% decrease in escalations.

BBA (Hons.) - Business Administration with minors in Business Management and specialisation in Marketing - University of Lahore (2016 - 2020)

F.SC (Pre Engg.) - Pre Engineering - BISE DG Khan (2014 - 2015)

Matriculation - BISE DG Khan (2013 - 2014)