At Ik

Work closely with the clients to understand preferences, expectations and operational needs. Ensure smooth and efficient billing operations, minimise errors and streamline billing workflows. Monitor the process for challenges, collaborate with internal teams to address issues and ensure high client satisfaction and compliance.

Customer Relationship Manager - IPS - Gulf University, Sanad, Bahrain

(2024-01 - 2026-12)

• Work closely with the clients to understand preferences, expectations and operational needs.
• Ensure smooth and efficient billing operations, minimise errors and streamline billing workflows.
• Monitor the process for challenges, collaborate with internal teams to address issues and ensure high client satisfaction and compliance.

CSR - GITMIT (RVSHARE)

(2024-01)

• Assisted customers in finding and selecting products based on their needs and preferences, product inquiries and provided accurate information, resolved complaints and issues in a timely and satisfactory manner.

CSR - Abacus Consulting

(2023-01 - 2023-12)

• Provided technical support to customers via phone, email and chat. Troubleshot and resolved customer issues related to software. Escalated complex technical issues to appropriate department for resolution.

CSR - MINDBRIDGE (Bank Of London)

(2022-01 - 2023-12)

• Provided prompt, professional chat support by resolving customer inquiries efficiently while ensuring a high level of satisfaction and service quality.

CSR - IBEX

(2021-01 - 2022-12)

• Provided real time call support to Walmart customers, resolving queries and issues efficiently. Handled customer concerns with professionalism and empathy and maintained quality service standards in a fast-paced environment.

Billing Executive - PMTAC

(2019-01 - 2020-12)

• Front Desk & Scheduling: Patient Intake, Multi-line Phones, Scheduling/Confirming Appts, Check-in/out.
• Managed front desk operations, handled daily inbound/outbound calls, managing scheduling, appointment confirmations, and patient inquiries. Verified insurance eligibility and obtained prior authorizations.

Electrical Engineering - Gulf University

Business Administration - Thames Valley College London, England

CAT-ACCA - SKANS Lahore, Pakistan

High School & College - Saudi Arabian School Kingdom of Saudi Arabia