Manager Operations
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A warehouse operations professional with invaluable knowledge of managing projects, resources and staff in an effective and efficient manners. Highly focused with a comprehensive understanding of logistics, warehousing and the supply chain. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance, all to tight time scales and within budget.
Committed to identifying and implementing continuous improvements in the supply chain. Now looking for a new and challenging position, one which will make best use of existing skills and experience and also further my personal and professional development.
15 years of progressive logistics and supply chain management experience and growth with renowned brands in Telecom & Technology (Ericsson, Dell, Intel, Emerson, Vertiv, EMC2, Nokia Network, Siemens Networks, Huawei Technologies, Zhong Xing Telecommunication Equipment (ZTE), NetApp and Oracle - Sun Microsystems Mondelez FMCG and IT and temperature controlled warehouses and customer services.
My ability of optimized use of resources in business operations, by implement changes if and when required creates room in organization environment with flexibility towards new ideas. Have developed skills to handle multiple integrated marketing tasks and familiarity with most planning operating systems, my proficiency in many warehouse and productivity tools are a plus in my management expertise.
I consider myself an enterprise leader with abilities to lead in cross-cultural teams towards achievement of pre-defined goals and practices. My niche, as I would put it is ‘Warehousing and Management’, whereby I identify areas of business stagnation/ gap causing risk in services and then device strategies to implement solutions centric approach that would promote growth internally / externally in the organization.
Successfully directed large-scale warehouse operations, overseeing facilities with capacities exceeding 200,000 sq. ft. and handling monthly throughputs of over 850,000 cases. Spearheaded the redesign of warehouse layouts, achieving significant improvements in storage efficiency and order fulfillment. Demonstrated expertise in implementing advanced Warehouse Management Systems, resulting in inventory accuracy rates of 99.9%.
Demonstrated success in vendor management, delivering cost savings of over 25 million PKR through strategic negotiations and streamlined processes. Skilled in leading cross-functional teams and training staff in best practices to enhance operational performance.
Warehouse Operation Manager Jun 2020 – Oct 2023
DHL Global Forwarding Pakistan | Lahore, Pakistan
Warehouse Senior Executive April 2017 – Jun 2020
DHL Global Forwarding Pakistan | Lahore, Pakistan
Warehouse Executive May 2015 - Apr 2017
DHL Global Forwarding Pakistan | Lahore, Pakistan
Guided inventory audits and cycle counts, achieving 99% accuracy and minimizing stock discrepancies significantly.
Successfully Created ERP systems across ten projects, streamlining operations and improving data accessibility, which led to a 30% increase in decision-making efficiency. Held accountability for supervising as a Leading warehouse Executive, controlling, and directing all logistics and inventory control activities for Nokia Siemens Networks – NSN, Sun Microsystems/Oracle, Vertiv, Dell, Intel, Huawei Technologies, and Network Appliances – NetApp PK region strategic parts distribution operation, including the evaluation of individual customer requirement; implement strategic plans, diversify logistics and inventory management. Additionally managed inventory accuracy through monitoring of daily warehouse activities, cycle counts, stock takes and audit of same to verify results for 23 SPL warehouses in the Pakistan.
Pakistan ERP operations for all Projects. Supervised end-to-end logistics and ERP touch points involved. Forecasted and planned warehousing and service parts logistics replenishment requirements for every individual project and site while monitoring costs and timeliness involved. Communicated with Express Logistics centers at Dubai / Germany / Singapore / Philippine / Bursal / USA and Pakistan for daily activities. Cultivated strong customer, cross departmental and vendor relationships. Supervised, mentored, and trained 10 co-workers, promoting maximum productivity, efficiency, and quality.
Supervised warehouse operations of 200,000 sq. ft. for major telecom projects, ensuring seamless material delivery across all sites.
Coached over 50 staff in safety and operational procedures, enhancing compliance with DHL standards and reducing incidents.
Warehouse In-charge May 2012 - Apr 2015
DHL | Lahore, Pakistan
Held accountability for Warehouse in-charge at DHL, implement OHS and IOP’s in all projects, Monitoring KPI’s and Implement ERP, WMS as a super user at all sites of warehouse and take stake hold of all inventory of all warehouses in Pakistan. Audits accuracy with 100% internal and external audits. Customer satisfactory and liability to achieve targets to meet KPI’s of PK warehouses.
Operated daily operations for a 150,000 sq. ft. facility, resulting in elevated workflow and reduced turnaround times by 15%.
Warehouse Supervisor Aug 2008 - May 2012
DHL | Lahore, Pakistan
Warehouse Supervisor Lead country project of Nokia and Siemens Network and SPL Projects at DHL Global Forwarding.
Held responsibility of end-to-end logistics and supply chain process supervision for Nokia and Siemens Project with three main HUB warehouses at Central North and south and 20 other cities Region of Pakistan (Lahore, Islamabad and Karachi Hubs). Supervised company’s owned and outsourced transport fleet and rigging teams. Maintained cross-functional coordination between departments locally and internationally (APAC).
Communicated extensively with customer to ensure overall service and satisfaction. Assisted warehouse management to asses supply/inventory options in order to determine optimal resource mix. Maintained compliance with organizational standards and objectives.
Coordinated all recruiting tasks; helped training, developing and managing 55 co-workers in Pakistan.
Graduation, diplomas and certifications in Logistics and supply chain management,
