Ayaat Sheikh

Dedicated and versatile professional with experience in teaching and customer service. Skilled in classroom management, lesson planning, and student engagement, as well as customer support, complaint resolution, and coordination with branch managers. Strong communication, teamwork, and problem-solving abilities with a proven record of delivering quality results

Teacher at Dar-e-Argam Schools (2020-01 – 2021-12)

• Extracurricular Involvement

Customer Service Representative at FFDSP (2023-01 – 2026-12)

• Handled customer complaints through calls and emails
• Communicated and coordinated with Branch Managers for issue resolution
• Sent complaint-related emails to branch offices
• Followed up on pending complaints to ensure timely closure
• Maintained records of complaints and communications
• Ensured proper coordination between head office and branches

Customer Service Representative at RazCash App (Online Financial App) (2022-01 – 2022-12)

• Contacted customers via phone to follow up on outstanding payments
• Explained repayment procedures and assisted customers with queries
• Maintained records of calls, payment statuses, and customer interactions
• Coordinated with internal teams to ensure timely collection of dues
• Provided solutions to customer concerns while adhering to company policies

Continue CTH Level 2 Certificate in in Hospitality Practice – TEVTA Pakistan approved by Confederation of Tourism and Hospitality (CTH), UK (2025-12)

MA (Edu) – Open University (2022-01 – 2024-12)

Bachelor of Arts – University of the Punjab (2016-01 – 2018-12)

Intermediate – Bise Lahore (2014-01 – 2016-12)

Matriculation – Bise Lahore (2012-01 – 2014-12)