Ayesha Tufail

Customer-focused professional with 3+ years of experience in Customer Service and Amazon Virtual Assistance, with strong expertise in customer communication, email/chat support, order management, returns and refunds, Amazon Seller Central, and international client handling. Experienced in understanding customer concerns, resolving issues professionally, maintaining accurate records, and providing timely solutions. Strong communication, problem-solving, multitasking, teamwork, and time-management skills, with the ability to perform effectively in fast-paced and target-driven environments.

Amazon Virtual Assistant / Customer Service Specialist - Amazon

• Handled customer inquiries and provided professional support through email and chat communication.
• Managed customer concerns related to orders, products, returns, refunds, and general inquiries.
• Worked with Amazon Seller Central for day-to-day account and customer-related activities.
• Assisted with product listings, order management, and customer-related Amazon operations.
• Communicated with international clients professionally and maintained positive working relationships.
• Responded to customer issues with patience, professionalism, and a solution-oriented approach.
• Maintained accurate customer and order information and followed required processes.
• Managed multiple tasks simultaneously while meeting deadlines and maintaining work quality.
• Worked independently in a virtual environment while maintaining regular communication with clients and team members.

Off-Page SEO Consultant

• Managed communication with international clients regarding projects, requirements, and deliverables.
• Handled client queries and maintained professional long-term relationships.
• Conducted manual outreach, guest posting, and link-building activities.
• Prepared client reports and maintained project-related information.
• Used Ahrefs, SEMrush, and Google Search Console for research, analysis, and reporting.

HR Manager

• Assisted with recruitment, candidate communication, and interview coordination.
• Supported employee onboarding and documentation.
• Handled employee queries and maintained professional workplace communication.
• Assisted with general office coordination and HR-related responsibilities.

Senior Subject Teacher - The Nobel School

3 Years

Urdu Literature & Computer Science Teacher - The City School

2 Years

Master's - Urdu Literature - University of Sargodha

B.Ed. - Punjab University

ICS - Computer Science

Matric - Science