Ayiza Hakeem

Client Success Manager with 9+ years of experience supporting US-based clients across SaaS, recruitment, and service-based environments. Proven expertise in client onboarding, product demos, account management, and customer retention. Skilled in managing multiple client accounts, improving engagement, and ensuring on-time project delivery through strong communication and cross-functional collaboration. Focused on building long-term client relationships and driving business growth.

Client Success Manager / Success Growth Specialist - 1 Stop Technologies

(2025-09)

• Led end-to-end client success strategy for 10+ US-based clients, improving onboarding, adoption, and long-term retention
• Managed client escalations and stakeholder communication, ensuring timely resolution and maintaining high client satisfaction
• Collaborated with cross-functional teams (engineering, PM, design) to deliver projects on time and aligned with client expectations
• Monitored client health metrics and engagement data, proactively identifying risks and improving retention outcomes
• Drove account growth through renewals and upselling, increasing client lifetime value and service adoption
• Conducted regular client reviews and success planning sessions, strengthening relationships and identifying new opportunities
• Maintained accurate CRM data and reporting, improving visibility for leadership and supporting forecasting decisions

Client Success Associate - TheValue Engineering

(2024-09 - 2025-09)

• Manage relationships with US-based clients, ensuring high satisfaction, clear communication, and long-term retention
• Oversee multiple concurrent client projects, ensuring on-time delivery aligned with scope, budget, and quality standards
• Act as the primary point of contact, resolving client issues efficiently and enhancing overall client experience
• Handle 10–15 active client accounts simultaneously, maintaining consistent communication and project progress
• Identify upsell and renewal opportunities, contributing to account growth and increased client lifetime value
• Conduct regular client check-ins to assess needs, provide updates, and strengthen partnerships
• Collaborate with cross-functional teams (engineering, design, and project management) to ensure seamless execution
• Track client success metrics and deliver structured progress reports to clients and internal stakeholders
• Maintain accurate CRM records, ensuring all client interactions and updates are properly documented

Client Success Associate - RecruitBPM (ATS/CRM)

(2020-01 - 2024-09)

• Delivered SaaS product demos and onboarding sessions, improving client adoption and user engagement
• Managed end-to-end client onboarding, ensuring smooth implementation and faster time-to-value
• Built and maintained strong client relationships, contributing to high retention and satisfaction rates
• Served as the primary point of contact for client queries, ensuring timely issue resolution and support
• Conducted regular client meetings (Zoom, Skype, Outlook) including weekly check-ins and quarterly reviews
• Analyzed client usage data to identify trends and recommend improvements for better engagement
• Prepared and presented performance reports, highlighting key metrics and success insights
• Provided ongoing client support for platform usage, billing, and e-signature processes
• Collaborated with internal teams to align product capabilities with client requirements
• Trained clients on ATS/CRM features and best practices to maximize platform utilization
• Maintained accurate client records and documentation within CRM systems

Full cycle IT Recruiter / Talent Acquisition / HR manager - Virtelligence - Staffing firm

(2017-01 - 2020-01)

• Managed full-cycle recruitment for international clients, from sourcing and screening to onboarding
• Coordinated with hiring managers to deliver qualified candidates aligned with job requirements
• Scheduled and conducted candidate interviews, improving hiring efficiency and turnaround time
• Managed pre-employment processes including background checks, documentation, and compliance requirements
• Ensured timely completion of onboarding processes, maintaining accuracy and consistency across all records
• Acted as a liaison between clients and candidates, ensuring smooth communication throughout the hiring cycle
• Maintained and updated candidate data in ATS/CRM systems, improving workflow efficiency
• Supported employee onboarding, orientation, and documentation in line with company policies
• Handled candidate queries and concerns professionally, ensuring a positive candidate experience
• Worked closely with US-based clients, managing expectations and delivering recruitment support

BBA (Hons) - HR - Comsats Institute of Technology, Islamabad (2017)

I.Com - Punjab College of Commerce, Rawalpindi (2011)