Babar Ali

Highly experienced Senior Officer – Command & Control with over 12 years of expertise in surveillance operations, security systems, and control room management. Skilled in handling critical incidents, monitoring advanced security infrastructure, and coordinating with cross-functional teams to ensure safety and operational efficiency. Adept at emergency response, risk assessment, and maintaining secure environments in high-profile commercial facilities.

Senior Officer – Command & Control Center - Dolmen Group (Dolmen Real Estate Management Pvt. Ltd.) - Karachi, Pakistan

(2014-01)

• Monitor and manage centralized CCTV surveillance systems to ensure safety of premises, assets, and visitors
• Operate and supervise fire alarm panels, access control systems, and video management systems (VMS)
• Lead command and control room operations for smooth security and facility management
• Handle emergency situations including evacuations, alarms, and incident response
• Coordinate with operations, security teams, and management for real-time issue resolution
• Maintain detailed incident reports, logs, and surveillance records
• Ensure compliance with safety protocols and standard operating procedures (SOPs)
• Provide operational guidance and support to on-ground teams

Trainee Supervisor - Debenhams Pakistan – Team A Venture Pvt. Ltd.

(2013-05 - 2014-03)

• Supervised store operations and staff performance
• Handled audits, discrepancy reports, and customer complaint resolution
• Managed surveillance systems, safety compliance, and cash handling

Customer Support Officer - Ibex Pakistan

(2012-05 - 2013-04)

• Managed inbound and outbound customer interactions, ensuring high-quality service delivery
• Handled customer inquiries related to products and services with accuracy and professionalism
• Resolved complaints efficiently while maintaining customer satisfaction and company standards
• Provided detailed product information to assist customers in decision-making
• Escalated complex issues to relevant departments for timely resolution
• Maintained proper documentation of customer interactions in CRM systems
• Achieved performance targets including response time, resolution rate, and customer satisfaction (CSAT)
• Followed company policies and compliance standards during all customer interactions

Verification Officer - Silk Bank

(2011-02 - 2012-11)

• Conducted telephonic and physical verifications of customers for account opening and financial services
• Verified customer documents, bank statements, and background information to ensure authenticity
• Performed field verification visits to confirm customer details and business locations
• Prepared accurate verification reports and submitted findings to relevant departments
• Ensured compliance with banking policies, KYC (Know Your Customer), and regulatory requirements
• Coordinated with internal teams to resolve discrepancies and verification issues
• Maintained proper records and documentation for audit and reference purposes
• Supported fraud prevention by identifying suspicious or inconsistent information

Marketing Executive - G4S Pakistan

(2010-04 - 2011-01)

• Developed and implemented marketing strategies to promote security services and increase client acquisition
• Identified potential clients and generated leads through market research and field visits
• Built and maintained strong relationships with corporate clients to ensure long-term business growth
• Conducted market analysis to track competitor activities and identify new business opportunities
• Presented company services to clients and negotiated contracts to achieve sales targets
• Coordinated with internal teams to ensure smooth service delivery and client satisfaction
• Monitored sales performance and prepared reports for management review
• Represented the company in meetings and client interactions to enhance brand image

MA - Economics - Shah Abdul Latif University Khairpur (2011)

B. Com - Shah Abdul Latif University Khairpur (2008)

FSC - Intermediate - Board of Higher Education Larkana (2006)

SSC - Matriculation - Al Farooq Academy Board of Higher Education Larkana (2004)