Badar Ehtisham

Results-driven Operations Manager with 9+ years of experience in courier and logistics operations, specializing in last mile delivery management. Proven track record overseeing 100+ riders and routes at leading courier networks (Leopards Courier Service, PostEx), with additional experience in first mile operations and FMCG distribution auditing (Punjab Beverages Company — PepsiCo franchise). Expert in last mile dispatch, route optimization, rider performance management, and delivery SLA compliance.

Seeking a senior operations role in an international courier or delivery company.

Operations Manager at PostEx (2026-02 – Present)

Last Mile Operations (Primary Focus)

• Manage daily last mile delivery operations for 100+ riders ensuring on-time delivery and SLA compliance
• Plan and optimize delivery routes to maximize efficiency and minimize turnaround time
• Oversee demanifest processing, rider dispatch, and real-time delivery tracking
• Handle returns management, undelivered parcel processing, and re-attempt scheduling
• Monitor rider KPIs through daily performance reports, attendance tracking, and field supervision
• Compile and analyze operational data and KPI dashboards for senior management reporting
• Coordinate first mile pickup scheduling — merchant booking, rider assignment, and parcel collection
• Oversee hub intake: parcel scanning, sorting, weigh-in, bag sealing, and linehaul dispatch
• Ensure demanifest accuracy and timely transfer of parcels to linehaul teams
• Lead staff hiring, onboarding, training, and performance appraisals
• Ensure compliance with company SOPs, quality standards, and client delivery commitments

Market Audit Officer at Punjab Beverages Company (PepsiCo Franchise) (2024-07 – 2026-01)

FMCG Distribution & Market Audit

• Audited FMCG distribution networks across assigned territory for route compliance and stock availability
• Verified SKU availability, shelf placement, and distributor stock levels at retail and key account points
• Conducted pricing, discount, and promotional audits ensuring adherence to company policies
• Performed competitor analysis tracking rival FMCG brands' pricing, promotions, and market penetration
• Validated sales data reported by field teams and distributors for accuracy and completeness
• Prepared detailed audit reports with actionable recommendations for the regional distribution team
• Gathered customer and retailer feedback to identify service gaps and improve distribution quality

Operations Manager at Leopards Courier Service (2017-03 – 2024-07)

Last Mile Operations (Primary Focus)

• Supervised daily last mile delivery operations for 100+ riders across multiple routes in Sargodha region
• Planned and optimized daily delivery routes to reduce turnaround time and improve delivery success rate
• Managed full delivery cycle: demanifest, rider dispatch, delivery tracking, failed attempts, and returns
• Oversaw COD (Cash on Delivery) processing, cash collection reconciliation, and financial reporting
• Monitored rider performance through daily delivery reports, KPI tracking, and field supervision
• Resolved customer complaints, delivery exceptions, and escalations in a timely manner
• Managed first mile parcel intake: merchant booking, rider dispatch for pickups, and hub receiving
• Oversaw parcel scanning, sorting, weigh-in, demanifest generation, and bag sealing for linehaul
• Coordinated with linehaul teams to ensure accurate and timely parcel transfer to destination hubs
• Recruited, trained, and developed courier operations staff over a 7-year tenure
• Handled rider commission calculations, accounts reconciliation, and cash management
• Served as Business Development Manager for 7 months — acquired new merchant accounts and expanded pickup network
• Assisted with HR functions: hiring, attendance, commission processing, and workforce management

Associate Degree in Human Resource Management – Allama Iqbal Open University (2026)

FSc in Pre-Engineering – Board of Intermediate & Secondary Education, Sargodha (2014)