Baqer Malik

Dynamic professional with multiple years of experience bridging marketing strategy, team leadership, administration, and customer support. A former educator who leverages exceptional communication and training skills to lead high-performing teams, optimize operations, and drive client satisfaction.

Customer Care Executive at PTCL (2025-10 – Present)

Working as Customer Care Executive (Premium Position). Responsible for resolving online customer queries and forwarding technical complaints to relevant teams. Managed billing adjustments by calculating service downtime and processing bill deductions for approvals.

Team Lead at Blink-Capital (2024-02 – 2025-06)

Worked as Financial Consultant and Sales Team Lead at a SECP-regulated firm. Responsible for leading domestic calling teams, presenting financial products to clients, and ensuring data collection according to company SOPs.

Teaching at Google Computer Lab and English Language Academy (2023-01 – 2025-10)

Teaching an english Language, C.I.T and Digital marketing Courses at (Google Computer Lab and English Language Academy) for 2+ Years.

Administration (2024-12 – Present)

Managing daily operations, student-teacher relations, and academic timetables. Responsible for designing fee structures and examination criteria while managing monthly payroll, salary distributions, and petty cash.

Intermediate – Pak Askari Intermediate college (2019 – 2021)

B.Com – Allama Iqbal Open University