Customer Support Representative at Mindbridge (2019-03 – 2021-06)
Worked in Telenor for 2 years as a CSR
- Resolved over 95% of customer inquiries on the first contact, enhancing customer satisfaction and loyalty.
- Trained and mentored new team members, improving overall team effectiveness and reducing onboarding time.
- Developed effective communication protocols that decreased average response time by 30%, leading to a more efficient support workflow.
Backend Officer at Mindbridge (2021-06 – 2022-05)
Worked in FoodPanda for 1 year.
- Created and managed restaurant menus for FoodPanda, ensuring alignment with brand standards and local culinary trends.
- Optimized menu items to enhance customer engagement, contributing to a increase in order volume within the first quarter.
- Collaborated with restaurant partners to gather feedback and improve menu offerings, resulting in a increase in customer satisfaction ratings.
- Uploaded and updated menu information on the FoodPanda platform, ensuring accuracy and timeliness to enhance user experience.
Customer Support Representative at Mindbridge (2022-06 – 2025-03)
Worked in Epay for 3 years as a Customer Support Representative.
- Managed retailer relationships across Australia, New Zealand, and the UK, enhancing overall retailer satisfaction through effective communication and proactive support.
- Streamlined CRM processes to improve retailer interaction efficiency, leading to a reduction in response times for inquiries.
- Conducted regular satisfaction surveys with retailers, driving a increase in positive feedback and loyalty over the campaign period.
- Collaborated with cross-functional teams to implement strategies addressing retailer concerns, resulting in a improvement in service delivery quality.
Program Support Specialist at Activekey Solutions (2025-11 – 2026-05)
Worked in Activekey Solutions a US base company.
- My Responsibilities are to confirm the medical benefits on the behalf of the provider from the US medical insurance companies
- Provided comprehensive support to clients regarding their medical benefits inquiries, ensuring 98% satisfaction scores in client feedback.
