Basit Abbasi

Customer-oriented Data Implementation Specialist and SQL Developer with 5+ years of experience onboarding clients through smooth data migrations, building ETL pipelines, writing custom Azure SQL reports, and delivering BI solutions. Skilled at gathering and documenting client requirements via Zoom and Microsoft Teams, transforming raw customer data into structured Excel import templates, and maintaining full pre/post upload validation records on Jira. Experienced in Agile delivery cycles, SLA management, customer escalation handling, and producing root cause analysis documentation.

Former Huawei Data Integration

Engineer with direct exposure to Saudi Mobily's enterprise platform. Available for KSA, UAE, GCC, and remote roles.

Data Implementation Specialist · Senior Data Analyst - LiveGreeter - Lahore, Pakistan

(2024-09)

Full-time · SaaS / Service Management

• Client Requirements & Onboarding (Zoom · Teams): Conducted requirements-gathering sessions with customers via Zoom and Microsoft Teams to analyse and evaluate their custom data import and manipulation prerequisites; produced accurate Customer Specifications Documents for the development team based on each client's system usage.
• Root Cause Analysis & Documentation: Documented root cause analysis for recurring data anomalies, import failures, and pipeline discrepancies; communicated findings to internal teams and customers to prevent recurrence and improve future onboarding accuracy.
• Advanced Excel Data Transformation (VLOOKUP · PivotTables · Power Query): Applied VLOOKUP, INDEX-MATCH, PivotTables, Power Query, conditional formatting, and macros to gather, cleanse, reformat, and manipulate raw customer datasets into structured Excel import templates — handling tedious and repetitive formatting tasks at scale.
• Customer Escalation Management: Managed customer escalations in accordance with agreed SLAs and support agreements, coordinating resolution efforts across development, support, and operations departments to ensure timely outcomes and maintain customer satisfaction.
• Pre · Post Upload Validation (Jira): Validated customer data prior to and following every import upload; maintained meticulous records on the Jira platform capturing validation status, anomaly findings, resolution actions, and sign-off confirmations per SLA requirements.
• Custom SQL Reports – Azure DB: Wrote and tested custom T-SQL reports against Azure SQL databases to extract operational data for billing, engagement tracking, and SLA performance — delivered directly to operations leadership and non-technical stakeholders.
• Presenting to Non-Technical Audiences: Presented complex technical data findings and migration status updates to non-technical clients and business stakeholders in plain language, using structured documentation and visual summaries.
• SSIS ETL Pipelines: Designed 8+ SSIS packages for daily ETL loads integrating chat, visitor, and ticketing data — implementing Event Handler logging, Conditional Split, and Derived Column transformations for robust data quality.
• SSRS Reporting: Developed and maintained 25+ SSRS reports across analytics, performance, and engagement domains, replacing manual Excel-based reporting with automated scheduled delivery.
• Performance Optimisation: Reduced report generation time by 40% through T-SQL query refactoring, index tuning, and removal of redundant stored procedures.

Data Integration Engineer · SQL Developer - Huawei (Contract) - Islamabad, Pakistan

(2024-01 - 2024-08)

On-site

• Saudi Mobily — Hajj Activation App: Contributed to the Hajj Activation App for Saudi Mobily, supporting millions of pilgrims across KSA's largest telecom network during peak Hajj season.
• KPI Schema & Aggregation Design: Developed KPI measurement dimension tables and schema configuration for the Jiangsu Project — designed aggregation models and scheduling logic to optimise enterprise-scale query performance.
• Big Data Pipeline Management: Managed data uploads to Hadoop (2-day aging policy) and Apache Spark (30-day aging policy), ensuring data integrity and accessibility across distributed storage layers.
• Application Deployment & Testing: Compiled and deployed applications on GDE (General Digital Engine); conducted end-to-end functionality and stability testing on MobaXterm.

Data Engineer · Database Developer - FutureNow Technologies - Lahore, Pakistan

(2022-02 - 2024-01)

Hybrid

• Oracle → SQL Server Migration: Led full database migration across 50+ tables — converting stored procedures, functions, and data types; implemented Dynamic Table Partitioning for performance optimisation.
• SSIS ETL Pipeline Engineering: Designed and maintained end-to-end SSIS ETL processes loading data from diverse source systems into an on-premises SQL Server data warehouse for the insurance domain.
• Data Quality & Validation: Implemented automated validation checkpoints at pipeline ingestion, reducing downstream data errors by 30% and improving report accuracy across finance and operations.
• Cross-Functional Collaboration: Gathered data requirements from business analysts, underwriters, and operations teams; translated requirements into technical data models and ETL transformations.
• Power BI & SSRS Dashboards: Built executive reporting dashboards on claims volume, loss ratios, and renewal rates — used in monthly board-level business reviews.

Associate Database Developer - Qorelogix - Rawalpindi, Pakistan

(2021-03 - 2022-02)

Remote

• Designed relational database schemas, tables, and indexes applying 3NF normalisation — optimising storage and retrieval for production systems.
• Developed T-SQL queries, stored procedures, and scripts for data extraction, transformation, and reporting across business applications.
• Produced ER diagrams, schema documentation, and process workflows; managed database administration tasks including automated backups and SQL Server Agent job monitoring.

Senior SQL Developer (Freelance) - Fiverr - Remote

(2020-03 - 2022-02)

USA · UK · France · South Africa · India + 3 more

• International Delivery ($12,000+ USD): SQL development, BI reporting, and data migration for 15+ international clients across 8 countries — 5-star rating maintained throughout via professional client communication over email and video calls.
• SQL Performance Optimisation: Achieved 50% reduction in query execution time for a UK client through index tuning, query restructuring, and execution plan analysis.
• SSRS & Power BI Reporting: Delivered custom dashboards for clients in USA and South Africa, translating business requirements into self-service analytics for non-technical users.
• Remote Work & Async Communication: Managed concurrent client engagements across multiple time zones using email, Zoom, and async documentation — demonstrating the discipline and communication skills required for remote-first roles.

BS - Computer Science - Pir Mehr Ali Shah Arid Agriculture University (PMAS-AAUR) (2016 - 2020)