Bilal Bhatti

Customer Support and Sales professional with over 3 years of experience in live chat support, inbound/outbound sales, and customer relationship management. Skilled in resolving customer issues, maintaining high customer satisfaction, and working in fast-paced environments. Additionally completed a Web Development internship with hands-on experience in HTML, CSS, JavaScript, Bootstrap, and Bubble.io.

Strong communication, problem-solving, and multitasking abilities with a commitment to delivering exceptional customer experiences.

Chat Support Specialist at Tech Grove (2025-01 – Present)

• Provide real-time customer support through live chat.
• Resolve technical and customer-related issues promptly.
• Handle multiple customer conversations simultaneously.
• Escalate complex issues to relevant departments.
• Maintain detailed support documentation.
• Contribute to the internal knowledge base.

Web Development Intern at Slingshot Operations (2024-08 – 2025-01)

Completed a six-month internship in modern web development.

• Built responsive web pages using HTML, CSS, JavaScript, and Bootstrap.
• Developed web applications using Bubble.io.
• Collaborated with developers throughout the software development lifecycle.
• Assisted in testing and deployment of web projects.

Chat Support Specialist at Iconics Solutions (2023-10 – 2024-08)

• Delivered customer support through live chat.
• Resolved customer inquiries and technical issues.
• Documented customer interactions.
• Ensured customer satisfaction while meeting service standards.

Outbound Sales Representative at XJEEM Networks BPO (2023-04 – 2023-09)

• Conducted outbound sales calls to prospective clients.
• Promoted products and services effectively.
• Consistently achieved monthly sales targets.
• Maintained CRM records and customer feedback.

Inbound Sales Representative at TechBees (2022-10 – 2023-03)

• Managed inbound customer inquiries.
• Processed customer orders.
• Recommended additional products through upselling.
• Met KPIs for customer satisfaction and sales performance.

Bachelor's Degree – University of Management and Technology (2022 – 2026)

F.Sc. (Pre-Engineering) – BISE Lahore (2019 – 2021)

Matriculation – Divisional Public School (2017 – 2019)