Bilal Khan

Highly motivated Administrative and Visa Operations Professional with over 10-13 years of combined experience in office administration, customer service, visa application processing, compliance verification, and team management. Successfully progressed from Customer Care Executive to Visa Application Centre Supervisor through dedication, efficiency, and leadership. Skilled in handling confidential documentation, supervising teams, managing branch operations, and ensuring high standards of service delivery and customer satisfaction in fast-paced environments.

Administrative Branch Officer at Admire International Academy (2022-01 – Present)

• Oversee daily branch administrative operations, resource allocation, and facility management
• Manage staff scheduling, performance monitoring, and professional development programs
• Ensure compliance with institutional policies, regulatory requirements, and quality standards

Customer Care Executive → Visa Application Centre Supervisor at VFS Global – Kingdom of Saudi Arabia (2013-01 – 2021-12)

Progressed from Customer Care Executive to Centre Supervisor through exemplary performance and leadership.

• Managed end-to-end visa application processing for multiple diplomatic missions
• Supervised a team of 10+ staff, conducted training, and ensured service quality benchmarks
• Handled biometric enrollment, document verification, applicant interviews

Administrative Officer at Educational Institution – Haripur, Pakistan (2010-01 – 2013-12)

• Managed office operations, student records, correspondence, and scheduling
• Coordinated events, maintained filing systems, and supported academic staff
• Handled procurement, inventory control, and vendor relations

BSc in Computer Science – Govt. Degree College, Havelian

FSc – Govt. Degree College, Havelian

Matriculation – New Century Sec. School, Havelian