Bilal Khan

Dedicated and customer-focused professional with extensive experience in banking support, customer service, ATM operations, digital banking assistance, and call centre communication. Skilled in handling customer inquiries, resolving complaints, processing banking-related documentation, and maintaining high service quality standards. Strong communication, teamwork, and problem-solving abilities with a commitment to delivering excellent customer support.

Call Centre Representative - Global Bancassurance Services Pvt Ltd — State Life Insurance Services - Karachi, Pakistan

(2022-01)

• Handle inbound and outbound customer calls professionally and efficiently
• Provide customer support through phone calls and email communication
• Resolve customer complaints and service-related issues promptly
• Maintain customer satisfaction and service quality standards
• Record and update customer interaction details accurately
• Assist in operational tasks and daily process management within the department

Credit Card Operations Officer - Silk Bank — Supplementary Credit Card Department - Karachi, Pakistan

(2020-01 - 2022-12)

• Processed supplementary credit card applications and related documentation
• Verified customer information and account details for accuracy
• Coordinated with internal departments to ensure smooth operations
• Assisted customers regarding banking services and card-related issues
• Maintained proper documentation and compliance procedures

ATM Support Specialist - Faysal Bank — ATM Card Upgrade & SMS Alert Services - Karachi, Pakistan

(2018-01 - 2019-12)

• Assisted customers with ATM card upgrade services
• Managed SMS alert activation and troubleshooting support
• Responded to customer banking inquiries professionally
• Helped resolve customer service and account-related concerns

Customer Service Representative - United Bank Limited (UBL) — ATM & Digital Banking Support - Karachi, Pakistan

(2016-01 - 2018-12)

• Provided customer support for ATM cards and digital banking services
• Assisted customers with app login and account access issues
• Maintained records of customer interactions and complaints
• Guided customers regarding banking procedures and digital services

Bachelor of Arts - B.A - Shah Abdul Latif University (2023-01 - 2025-12)

Intermediate - Commerce - Board of Higher Secondary Education Karachi (2011-01 - 2013-12)

Matriculation - Science - Board of Secondary Education Karachi (2010-12)