Bin Zahid

Results-driven IT Support Specialist and Technical Analyst with over 4 years of experience diagnosing system issues, managing hardware/software configurations, and ensuring seamless IT infrastructure operations. Proven capability in providing comprehensive technical assistance, coordinating vendor support, and maintaining secure data workflows. Combines core technical IT expertise with advanced skills in data validation, SPSS, and database management to optimize organizational operational efficiency.

IT Executive / Technical Support Specialist / Data Analyst - GALLUP PAKISTAN - Lahore, Pakistan

(2021-06)

Provide comprehensive day-to-day IT support, including advanced system troubleshooting, software installation, and complex hardware configurations for corporate users.

• Diagnose and resolve technical network, system infrastructure, and workstation issues promptly to maintain operational continuity.
• Coordinate closely with external technology vendors to execute hardware repairs, software updates, and ensure seamless infrastructure deployment.
• Assist internal multi-functional teams with operational system blockages, access control management, and hardware maintenance.
• Script technical questionnaires, establish logical data flow parameters, and deploy secure validation checks on SurveyCTO.
• Utilize SPSS and MS Excel to perform rigorous data validation, data cleaning, and data quality assurance routines.
• Design and maintain interactive reporting dashboards in Power BI to monitor system behaviors, project metrics, and support data-driven decision-making.

Data Entry Operator & Systems Assistant (Project-Based) - PUNJAB EDUCATION FOUNDATION (PEF) - Lahore, Pakistan

(2018-03 - 2022-06)

Collected, audited, and systematically integrated field records into institutional MIS databases while ensuring maximum data integrity.

• Maintained rigorous security protocols for confidential company information and digital infrastructure assets.
• Collaborated with project teams to streamline large-scale database operations and establish a structured workspace environment.

Data Operator & Technical Support Assistant - NATIONAL TESTING SERVICE (NTS) - Lahore, Pakistan

(2016-01 - 2017-12)

• Inputted critical examination and candidate metrics into central databases with high precision under strict project deadlines.
• Troubleshot immediate software entry application errors and assisted staff with local workstation setup.
• Coordinated with core systems team to guarantee consistent uptime during intensive regional data collection cycles.

Relationship Officer - FAYSAL BANK LIMITED (FBL) - Karachi/Lahore, Pakistan

(2015-01 - 2015-06)

• Executed customer acquisition strategies and addressed client account queries to boost portfolio growth.
• Maintained absolute operational transparency while managing transactional databases and client documentation.
• Liaised with internal banking personnel to accelerate resolution times for customer network access and digital issues.

BSc - Computer Science - University of the Punjab (2018)

ICS - Intermediate in Computer Sciences - Punjab Group of Colleges (2012 - 2014)