Bisma Shahzad

Detail-oriented Software Engineering graduate from Fatima Jinnah Women University with a CGPA of 3.41/4.0, possessing strong organizational, analytical, and administrative skills. Currently working as a Customer Experience Representative at Easypaisa, where I manage customer queries, maintain accurate records, and coordinate with technical teams, ensuring data accuracy and effective issue resolution. Demonstrates strong attention to detail, communication, and coordination abilities while handling multiple tasks under deadlines.

Proficient in MS Excel and MS Office for data management, reporting, and documentation support. Seeking a role where I can apply my skills in coordination, record management, and process support in a structured professional environment.

Customer Experience Representative - Easypaisa

(2025-01)

• Managed app-related customer queries, maintained accurate records, and coordinated with technical teams to ensure timely resolution and smooth operations.
• Applied strong attention to detail, MS Excel/MS Office skills, and communication abilities to support reporting, coordination, and efficient handling of multiple tasks under deadlines.

Software Quality Assurance (Intern) - Aapptrick

(2024 - 2024)

• Conducted manual testing of the Apptrick mobile application, focusing on functionality, UI/UX, and compliance with operational and platform guidelines.
• Identified, documented, and tracked issues using a structured approach, collaborating with cross-functional teams to improve data accuracy, process efficiency, and overall performance.

BS - Software Engineering - Fatima Jinnah Women University (2020 - 2024)

ICS - Standard High School and College System (2018 - 2020)

Matric - Science - F.G Sir Syed Public School (Girls) (2016 - 2018)