Black Boy

Resolving technical issues, responding to help desk, providing user assistance. Operating systems (Windows). Keep computer systems running smoothly and ensure users get the maximum benefit from them.

Technical Support at Advance tech (2025-08 – Present)

• Resolving technical issues, responding to help desk, providing user assistance.
• Operating systems (Windows).
• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Oversee the functionality of network components such as routers, switches.
• Configuring Switches, IP phones, Routers and basic MVR & DVR Camera.
• Regularly check system logs, CPU usage, memory usage, and network performance to ensure optimal functioning

Operational Support at Margallah Hills Society (2022-04 – 2023-10)

• Arranged and managed annual winter hiking schedules for the Society for Margallah Hills, supporting smooth event operations and participant engagement.
• Assisted in operational support functions, including scheduling, record-keeping, reporting, and supporting staff to maintain efficient office operations.
• Delivered operational support by managing administrative tasks, coordinating workflows, and ensuring timely execution of business processes.

Call Center Agent at Customer Support Services (2021-07 – 2021-12)

• Taking customer call and providing accurate, satisfactory answers to their queries and concerns.
• De-escalating situations involving dissatisfied customer, offering patient assistance and supports Calling clients and customers to inform them about the company's new products.

Diploma in Civil Engineering – SWEDISH GROUP OF COLLEGES (2021 – 2024)

Matriculation – Federal Board (2020-03)