Butt Arslan

Dedicated and customer-focused travel and ticketing professional with 3+ years of experience in airline ticketing, reservations, flight fulfillment, customer service, and travel operations. Experienced in SABRE, Amadeus GDS, and NDC ticketing, with hands-on knowledge of ticket issuance, cancellations, reissues, refunds, reservations, customer queries, and problem resolution. Strong communication, attention to detail, and ability to handle stressful situations while maintaining high service standards.

Flights Fulfillment Specialist - ALMATAR - Saudi Arabia

(2024-09 - 2026-06)

• Managed flight fulfillment for domestic and international travel arrangements.
• Handled airline reservations, ticketing, reissuance, refunds, cancellations, and booking requirements.
• Processed travel arrangements according to customer preferences, requirements, and budgets.
• Provided support regarding destinations, travel requirements, and visa-related matters.
• Resolved travel-related issues and coordinated with relevant teams for smooth flight fulfillment.
• Maintained accurate bookings and provided follow-up support for a smooth customer travel experience.

Ticketing & Reservation Officer - 7TH SKY AVIATION - Lahore, Pakistan

(2023-06 - 2024-05)

• Handled airline ticketing and reservations for customers.
• Managed ticketing requirements, cancellations, and customer booking queries.
• Applied knowledge of airline ticketing and reservation systems with strong attention to detail.
• Handled stressful customer situations and solved problems effectively, contributing to customer service.
• Maintained professional communication and interpersonal relationships with customers and team members.
• Worked reliably and diligently while maintaining organizational service standards.

BBA - Marketing - Quaid-i-Azam University (2025)

ICS - Concordia College (2021)

Matric - Computer Science - Lahore Board (2019)