Security Team Leader - Rixos Bab Al Bahr - UAE
(2023-01 - 2025-12)
- Led and supervised a dedicated team of security officers across daily shifts, ensuring comprehensive coverage and strict adherence to resort safety protocols.
- Managed active access control points, monitored integrated CCTV networks, and coordinated responses to medical emergencies, fire alarms, and security breaches.
- Conducted daily shift briefings, assigned strategic patrolling duties, and trained team members on customer care and hospitality security procedures.
- Prepared detailed, professional daily shift logs, incident records, and risk assessments for presentation to upper management.
- Delegated key control handling, duty handovers, and radio communication protocols to maintain seamless operational continuity.
Loss Prevention / Security Officer - Grosvenor House Dubai - UAE
(2018-06 - 2020-08)
- Maintained an exceptionally secure and safe environment for high-profile guests, visitors, and assets at a luxury 5-star hotel property.
- Performed regular comprehensive patrols of the premises, monitoring entry gates, parking structures, and guest floors to mitigate unauthorized access.
- Operated under strict SIRA regulations, managing secure key handling, lost-and-found logging systems, and visitor entry books.
- Responded swiftly and professionally to guest complaints, fire alarms, and medical incidents with calm authority and elite hospitality service.
- Assisted in emergency framework planning and actively participated in joint evacuation drills coordinated alongside Dubai Police and Civil Defence.
