Danish Qaisar

Network Engineer with 3+ years of hands-on experience in Cisco and Huawei switching, and strong expertise in Huawei OLT (GPON/FTTH) management, alongside MikroTik router administration across ISP and enterprise environments. Strong foundation in Layer 2 switching (VLANs, STP, REP/SEP ring redundancy), BRAS/PPPoE operations, and 24x7 network monitoring using Huawei iMasterNCE, SolarWinds, and Libre NMS. Also experienced in IT support tasks including hardware troubleshooting, Windows OS updates, email client configuration, printer/network setup, and remote support via AnyDesk and TeamViewer.

Reliable, detail-oriented, and comfortable working in shift-based NOC environments.

IP Core Network Engineer at Optix Pakistan Private Limited (2023-11 – Present)

• Serve as primary point of expertise for Huawei OLT management — provisioning, configuration, and troubleshooting — for GPON/FTTH service delivery in a 24x7 shift-based NOC environment.
• Configure and maintain Cisco, Huawei, Nexus, and MT Link switches — VLAN setup, trunking, REP/SEP ring redundancy, and link aggregation — ensuring stable, secure Layer 2 connectivity across the network.
• Plan, deploy, and manage IP networks; monitor Broadband Radius Access Server (BRAS) operations serving citywide reseller and subscriber base.
• Administer MikroTik routers and provide remote technical support to resellers, resolving connectivity, VLAN, and browsing issues.
• Monitor nationwide network infrastructure through Huawei iMasterNCE, SolarWinds, and Libre NMS to maintain uptime and proactively flag faults.
• Provide technical support to Engineering and Commercial teams via calls and emails, resolving network and configuration queries.
• Troubleshoot connectivity issues using ping tests and manage port-allow/email access rules on BRAS.
• Configure PPPoE and IPoE bridge modes on ONT devices to enable customer service provisioning.
• Support daily network administration, VLAN configuration, SMTP troubleshooting, and website-access issue resolution for enterprise clients.

Helpdesk Engineer – Level II at StormFiber Private Limited (2022-10 – 2023-11)

• Delivered on-call and email technical support to GPON/FTTH consumers, resolving Internet, Optical TV, and VoIP faults.
• Used Huawei NMS to monitor and troubleshoot fiber links, identifying and escalating outages before SLA breach.
• Diagnosed and resolved PPPoE authentication issues, high-ping/latency complaints (including gaming-related cases), and email/SMTP client configuration problems for corporate-tier customers.
• Performed port forwarding on ONT/access points to enable customer-requested services and applications.
• Performed hardware troubleshooting, Windows OS updates, DNS flush, and Wi-Fi/access point configuration to resolve customer connectivity issues.
• Configured email clients (Outlook/webmail), installed software and drivers, and resolved application-level issues for customers.
• Set up and troubleshot network printers, shared network drives, and router/modem configurations for home and small-office customers.
• Assisted customers with antivirus, Windows Defender, and basic malware/security issue resolution.
• Provided remote support via AnyDesk and TeamViewer, maintaining high first-call resolution rates.
• Escalated complex network and hardware faults to Level III engineering teams, providing detailed diagnostic notes to speed up resolution.
• Educated customers on router/ONT settings, Wi-Fi optimization, and basic troubleshooting steps to reduce repeat calls.
• Maintained accurate ticket logs and documentation for recurring issues, contributing to faster team-wide troubleshooting.
• Coordinated with field technicians for on-site fiber fault resolution when remote troubleshooting was insufficient.

BE in Telecommunication Engineering – Dawood University of Engineering and Technology, Karachi (2018 – 2022)

Pre-Engineering – Government Delhi College, Karachi (2016 – 2018)