Floor Manager (Present)
3 Months (Current Role)
- Overseeing floor operations and ensuring smooth daily workflow.
- Managing team performance and ensuring targets are achieved.
- Handling client communication and escalation issues.
- Coordinating with different departments to resolve operational issues.
- Maintaining reports, data accuracy, and daily performance updates.
Team Leader at USPTO
7 Months
- Leading and managing a team to ensure productivity and quality.
- Assigning tasks, monitoring performance, and providing feedback.
- Providing data, reports, and updates to the team and management.
- Resolving team and technical issues in coordination with IT.
Texting (Client Communication & Follow-ups)
7 Months
- Handled client communication through text platforms professionally.
- Performed follow-ups and ensured timely responses to client queries.
- Handled template changes, document handling, and data entry.
- Maintained accuracy in communications and client information.
Scrapping (Data Extraction & Lead Generation)
2 Months
- Extracted data from various online sources and platforms.
- Generated leads and provided accurate data for campaigns.
- Ensured data quality and timely delivery using online tools.
